Customer Service & Order Specialist (Hybrid)

Ansell; Cyberjaya; Hybrid; MYR 40,000 - 56,000; Full time

Job summary

A leading health protection firm in Cyberjaya is seeking a Customer Service Representative to efficiently manage customer portfolios and internal processes. The ideal candidate will ensure timely delivery of products, handle service complaints, and manage orders in the ERP system. A university degree and fluency in English are essential, along with 1-2 years of experience in customer support. The role offers competitive remuneration, an annual bonus, and a flexible work schedule in a supportive environment.

Benefits

Competitive remuneration

Annual performance-based bonus

Flexible schedule

Inclusive work atmosphere

International work environment

Qualifications

• 1 to 2 years of experience in an international customer support position.
• Experience in handling letters of credit.

Responsibilities

• Act as the prime contact for customers of the portfolio.
• Manage customer orders and ensure timely delivery.
• Handle service complaints and ensure professional feedback.

Skills

Excellent communication skills

Fluent English

Attention to detail

Team player

Education

University degree or equivalent

Tools

Oracle

PC and standard packages under Windows

Job description

A leading health protection firm in Cyberjaya is seeking a Customer Service Representative to efficiently manage customer portfolios and internal processes. The ideal candidate will ensure timely delivery of products, handle service complaints, and manage orders in the ERP system. A university degree and fluency in English are essential, along with 1-2 years of experience in customer support. The role offers competitive remuneration, an annual bonus, and a flexible work schedule in a supportive environment.