Customer Service Officer

Aftershock PC; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT solutions provider in Malaysia is seeking a Customer Service representative to prepare quotations, process orders, and support customers via various communication platforms. The ideal candidate has at least one year of experience in customer service related to computer parts and is proficient in English, Bahasa, and Mandarin. Strong interpersonal and analytical skills are essential. On-the-job training will be provided, and the position offers a 5-day work week with allowances for medical and parking.

Benefits

Medical allowances

Parking allowances

Monthly contributions to SOCSO, EPF, EIS

Qualifications

• Minimum 1 year experience in Customer Service in Computer Parts is advantageous.
• Proficiency in English, Bahasa, and Mandarin is an advantage.
• Able to multi-task and work in a fast-paced environment.

Responsibilities

• Prepare quotations for customers and process sales orders and purchase orders.
• Oversee customer service support through WhatsApp, Email, and Live Chat.
• Collaborate closely with the Sales Manager on promotional activities.

Skills

Computer parts/IT components

Interpersonal skills

Communication skills

Analytical skills

Education

SPM / Diploma / Degree / Professional Certificate

Job description

Prepare quotations for customers and process sales orders and purchase orders.

Provide internal sales support to HQ, which includes the confirmation of sales and delivery orders.

Oversee and deliver customer service support through WhatsApp, Email, and Live Chat platforms to address inquiries and concerns.

Understand customers' requirements and offer customized solutions for laptop or desktop configurations.

Collaborate closely with the Sales Manager to ensure consistency in promotional activities and product offerings.

Cultivate and nurture strong customer relationships.

Perform any additional administrative tasks and duties assigned by manager.

Co-ordinate and providing support to Singapore’s internal customer support and logistic team.

Require skills in computer parts/IT components.

Job Requirements

SPM / Diploma / Degree / Professional Certificate

Minimum 1 year experience in Customer Service In Computer Parts (advantange)

Proficiency in English, Bahasa and Mandarin (advantage)

Good interpersonal, communication and analytical skills

Able to multi-task and work in a fast-paced environment

Be informed of the news and trends of the PC market is an added advantage

On-the-job training will be provided

5 Days Work Week

11am to 8pm

Allowances (Medical and Parking)

Monthly Contributions to SOCSO, EPF, EIS