Customer Service Officer

Private Advertiser; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local mall operator in Kuala Lumpur is seeking a Customer Service Representative to manage the service counter and provide exceptional service to visitors. Responsibilities include addressing customer inquiries, assisting with mall information, and supporting marketing activities. The ideal candidate should have at least a Diploma and strong communication skills in Bahasa Malaysia and English. Fresh graduates are encouraged to apply for this dynamic role in a customer-focused environment. Willingness to work shifts is necessary.

Qualifications

• Must possess a Diploma or a higher qualification.
• Fresh graduates are welcome to apply.
• Able to work under pressure and meet tight deadlines.

Responsibilities

• Manage the customer service counter and exhibit excellent customer service.
• Greet and assist mall visitors professionally.
• Resolve customer inquiries and complaints effectively.
• Provide administrative support to the customer service department.

Skills

Customer service skills

Communication skills in Bahasa Malaysia

Communication skills in English

Administrative skills

Education

Diploma or higher in any field

Tools

MS Word

Excel

PowerPoint

Job description

Responsibilities

• Managing of the customer service counter and exhibiting excellent customer service skills during duty.
• Greet and assist all mall visitors with a friendly and professional manner.
• Provide accurate information on mall tenants, facilities, services, promotion, and events.
• Resolve customer inquiries and complaints promptly, professionally and empathetically. Escalate complex or unresolved issues to the relevant appropriate departments for further investigation and follow-up.
• Manage the loaning of amenities such as wheelchairs and strollers and handle Lost & Found items.
• Assist with cases involving lost children or senior citizens.
• Support mall marketing communication activities, including promotional gift redemptions.
• Maintain thorough knowledge of mall policies, procedures, and tenant information.
• Provide administrative support to the customer service department.
• Make public announcements and assist during emergency situations, including directing customers to safety as required.
• Collaborate with all departments (management, operation, TMS, security) in delivering good service to customers.
• Understand that customers’ pattern in the transportation hub is different from a shopping mall; customers in the hub are always in a rush.

Qualification, Skills & Knowledge

Education Qualifications

• Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, or Professional Degree in any field.
• Fresh graduates are welcome to apply.
• Basic knowledge of administrative tasks, including MS Word, Excel, PowerPoint, and other office applications.
• Well‑developed oral and written communication skills in Bahasa Malaysia and English.
• Previous experience or relevant skills will be an added advantage.

Personal Characteristics & Behaviours

• Pleasant personality with excellent grooming and public relations skills.
• Self‑motivated, friendly and dedicated with a good work attitude.
• Able to work under pressure and meet tight deadlines.
• Willing to work shifts, including weekends and public holidays.

Application Questions

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a customer services representative?
• Do you have customer service experience?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?