Customer Service Forwarding Executive (Import)

Asia Trans Supply Chain; Pasir Gudang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics and supply chain company in Pasir Gudang, Johor is looking for a Customer Service Forwarding Executive to support import/export operations. The ideal candidate will facilitate communication with customers, manage shipping logistics, and resolve inquiries efficiently. Necessary qualifications include relevant experience in customer service and logistics. The company offers a supportive work environment with various benefits and career growth opportunities.

Benefits

Overtime claim (OT 1.5x provided)

Medical claim

Annual review

Performance bonus

Qualifications

• Must have related experience in customer service forwarding.
• Ability to work under pressure and as part of a team.
• Logistics background related to port/container management.

Responsibilities

• Liaise with customers for shipping document tracking.
• Monitor and arrange delivery of cargo.
• Handle customer complaints and inquiries efficiently.
• Coordinate with shipping/warehouse for timely deliveries.

Skills

Customer service

Team collaboration

Problem-solving

Logistics knowledge

Job description

Customer Service Forwarding Executive (Import)

Asia Trans Supply Chain – Pasir Gudang, Johor

Customer Service Forwarding Executive (Import)

Salary discuss depends on experience

Objective: We offer you a valuable opportunity to grow your career with a dynamic and expanding company. At Asia Trans Supply Chain, you will develop your logistics and forwarding skills through hands-on experience and a supportive environment. This position is perfect for individuals who are eager to build their career in import/export and are committed to delivering excellent customer service.

Monday – Friday (8.30am-5.30pm)

Saturday (8.30am – 1.00pm)

Basic Rights: Epf, Sosco, MC, AL, Maternity Leave, PH

Benefits: Overtime claim (OT 1.5x is provided), Medical claim, Alternate Saturday, Annual Review, Performance Bonus

Responsibilities:-

Liaise with customer for export / import shipping documents for tracking of shipments.

Monitor and arrange for delivery of cargo within specified/requested period.

Liaise with all relevant parties for proper documentation and arrangement of shipments and to report any irregularities.

Handle and resolve customer complaints / inquiries via mail or phone in a timely.

Assist the superior to generate management report whenever required.

Coordinating with shipping/warehouse personnel to ensure timely deliveries.

Able to coordinate internally and externally on the shipping arrangement, and to ensure. smooth and timely receiving of shipments, arrange pickups and document preparation.

Job Requirements:-

Applicants must be willing to work at Pasir Gudang, Johor.

Candidate must be responsible concentrate his/ her job to maintain a standard satisfaction level for the customer

Ability to work in a team and under pressure.

Must has related experience as a CS Forwarding to handle with custom/ port/ container matter

Must has logistics background (related to port / container)

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