Customer Service Executive (Immediate Starter) KL/PJ

MatchLink; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Selangor is looking for a Customer Service Representative to handle customer inquiries and resolve complaints. The ideal candidate will possess a degree or equivalent qualifications, strong communication skills, and the ability to work in a fast-paced and stressful environment. This role requires a commitment to maintaining customer confidentiality and achieving set performance standards. The position offers a dynamic work atmosphere with opportunities for personal growth.

Qualifications

• Degree/Diploma/SPM or other equivalent qualifications.
• Good communication skills (written and spoken).
• Ability to listen and assess customer’s concerns.

Responsibilities

• Identify and handle customer inquiries completely and accurately.
• Provide prompt and accurate answers or solutions to customers.
• Ensure Service Level Agreements and personal Key Performance Objectives are achieved.

Skills

Good communication skills (written and spoken)

Ability to listen and assess customer’s concerns

Analytical and problem-solving skills

Ability to multitask

Education

Degree/Diploma/SPM or equivalent

Job description

Responsibilities

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.

Providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.

Displaying a high level of quality and professionalism when dealing with customers.

Performing transactions accurately and efficiently to resolve customer’s needs in accordance to the set procedures and guidelines.

Ensuring first call resolution or timely follow ups and referrals to expedite further investigation.

Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.

Protecting the trust and safeguarding the confidentiality of customer’s information.

Ensuring Service Level Agreements and personal Key Performance Objectives are achieved.

All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements.(Zero fraud tolerance).

Proactively identifying, researching, and gathering feedback from customers to improve and enhance customer’s experience.

Qualifications

• Degree/Diploma/SPM or other equivalent qualifications.
• Good communication skills (written and spoken)
• Ability to listen and assess customer’s concerns.
• Ability to understand and identify appropriate solutions.
• Analytical and display initiative to resolve problems.
• Ability to work in a fast pace and stressful environment.
• Able to multi-task to take on additional tasks.
• Able to handle objections from customers.

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