Customer Service Executive

Gratitude Inc; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Malaysia seeks Native Japanese speakers for the position of Customer Service Executive. This role involves managing inquiries and complaints from Japanese customers through calls, emails, and chat. Applicants must be willing to relocate to Malaysia and have a customer service background. The company offers a competitive salary and various benefits, including annual leave, medical insurance, and additional perks such as free English lessons and commuter shuttle services.

Benefits

Annual Leave: 12 days

Sick Leave: 14 days

Compassionate Leave: 3 days

Free commuter shuttle van service

Onsite bank account opening assistance

Free English lessons

Complimentary coffee machines

Qualifications

• Must be residing in or willing to relocate to Malaysia.
• Customer service background preferred but not mandatory.

Responsibilities

• Handle customer inquiries and complaints in Japanese via phone, email, and chat.
• Provide prompt, accurate, and courteous support to customers based in Japan.
• Record, track, and follow up on cases to ensure timely resolution.
• Collaborate with internal teams to resolve complex issues.
• Maintain a strong understanding of company products, processes, and customer service standards.

Skills

Native-level proficiency in Japanese

Customer service background

Job description

Work Location: Ara Damansara Office (Onsite Only)
Employment Term: 2-year contract (renewable under Malaysian Work Permit)

Job Title: Customer Service Executive

About the Role

We are seeking Native Japanese speakers to join our growing Customer Service Team in Malaysia. This role involves managing customer service inquiries and complaints from Japanese customers through calls, emails, and chat. You will ensure high-quality service and customer satisfaction while working in a professional, multicultural environment.

This is an excellent opportunity for candidates residing in Malaysia or those willing to relocate with full relocation support.

Key Responsibilities

• Handle customer inquiries and complaints in Japanese via phone, email, and chat.

• Provide prompt, accurate, and courteous support to customers based in Japan.

• Record, track, and follow up on cases to ensure timely resolution.

• Collaborate with internal teams to resolve complex issues.

• Maintain a strong understanding of company products, processes, and customer service standards.

Requirements

• Language: Native-level proficiency in Japanese

• Location: Must be residing in or willing to relocate to Malaysia

• Work Schedule: Monday–Sunday, 24-hour rotational shifts (8 hours work + 1.5-hour break)

• Day Off: 2 days off per week (may include weekends or replacement leave for Malaysian public holidays)

• Experience: Customer service background preferred but not mandatory

Salary & Compensation

• Basic Salary: RM8,000

• KPI: Up to RM370

• Shift Allowance: Up to RM1,200

Benefits

• Leave Entitlements:

  • Annual Leave: 12 days
  • Sick Leave: 14 days
  • Compassionate Leave: 3 days
  • Replacement Leave for Malaysian public holidays

• Insurance Coverage: Medical, dental, and life insurance (PM Care)

• Additional Perks:

  • Free commuter shuttle van service in Ara Damansara
  • Onsite bank account opening assistance
  • Free English lessons at the office
  • Complimentary coffee machines available

Training

• Duration: 1 month

• Language: Conducted fully in Japanese