Customer Service Executive

Telecontinent; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical support company is seeking dedicated and service-oriented individuals for their Medical Support & Emergency Response Team. The role involves handling customer interactions related to medical inquiries through calls, email, social media, and WhatsApp. Candidates should possess good communication skills in English and, preferably, speak Mandarin. This is a shift-based position requiring flexibility and the ability to start immediately. The job is located in Kuala Lumpur, Malaysia, with a competitive salary package up to RM3000 and additional incentives.

Benefits

Basic Salary: up to RM3000.00

KPI Incentive: Up to RM500

Attendance Allowance: RM100

Shift Allowance: If applicable

Qualifications

• Able to start immediately.
• Service-oriented and dedicated individuals.

Responsibilities

• Handle emergency and non-emergency calls related to medical services.
• Gather essential details to determine appropriate response.
• Dispatch or coordinate emergency teams according to urgency.

Skills

Good communication skills in English

Mandarin-speaking

Education

Minimum qualification: SPM and above

Job description

Mandarin-speaking candidates will be an added advantage

Requirement

• Minimum qualification: SPM and above
• Able to start immediately
• Good communication skills in English
• Mandarin-speaking candidates will be an added advantage

Responsibility

Job Summary:

We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, social media, and WhatsApp, covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.

Key Responsibilities

• Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
• Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
• Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.
• Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.

Working Hours

• Operation Hours: 24 hours (Shift-based rotation)
• Working Days: 5 Working Days (Rotated Within Mon-Sun)

Working location

• Tokio Marine Tower, Jalan Tun Razak WPKL
• Accessible by Ampang Park MRT & LRT station (5-10 minutes walking distance)
• Tan & Tan Tower, Jalan Tun Razak, WPKL
• Accessible by Persiaran KLCC MRT station (5-10 minutes walking distance)

Benefits

Salary Package:

• Basic Salary: up to RM3000.00
• KPI Incentive: Up to RM500
• Attendance Allowance: RM100
• Shift Allowance: If applicable