Customer Service Executive

Hong Leung Shoe Sdn Bhd; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A shoe company in Malaysia is seeking a customer service representative to respond to inquiries via live chat, email, and social media. Responsibilities include providing accurate information, resolving issues, and processing orders. The ideal candidate will have experience with help desk software, a positive attitude, and the ability to work flexible hours. Fluency in English is mandatory, with additional languages as a plus. Join a team committed to maintaining high customer satisfaction.

Qualifications

• Experience with live chat or help desk software.
• Ability to work flexible hours.
• Fluency in English is required; fluency in additional languages is a plus.

Responsibilities

• Respond to customer inquiries via live chat, email, and/or social media in a timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues professionally and calmly.
• Process orders, refunds, exchanges, or account updates as needed.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a high level of customer satisfaction and professionalism.

Skills

Experience with live chat or help desk software

Positive attitude

Strong customer-focused mindset

Fluency in English

Job description

Respond to customer inquiries via live chat, email, and/or social media in a timely manner

Provide accurate information about products, services, and company policies

Resolve customer complaints and issues professionally and calmly

Process orders, refunds, exchanges, or account updates as needed

Document customer interactions and maintain accurate records

Escalate complex issues to the appropriate department when necessary

Maintain a high level of customer satisfaction and professionalism

Qualifications

Experience with live chat or help desk software

Ability to work flexible hours.

Positive attitude and strong customer-focused mindset

Fluency in English is required; fluency in additional languages is a plus.