Customer Service Executive

Inhome Awning South Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking a representative in Johor Bahru. The ideal candidate will handle customer inquiries, follow up on orders and appointments, and coordinate with teams. Fresh graduates are encouraged to apply, with training provided. Strong English communication skills are essential, and knowledge of Mandarin is a plus. Benefits include annual leave, medical insurance, and overtime pay, with a 5-day workweek.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Medical Insurance

Training Provided

5 Working Days

Overtime Pay

Qualifications

• Fresh graduates are welcome and training is provided.
• Good communication skills in English are essential.
• Ability to work well with others in a team.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, and social media.
• Follow up with customers on orders, appointments, and deliveries.
• Coordinate with sales and operations team.
• Record and update customer information accurately.
• Resolve basic customer issues and escalate when needed.

Skills

Good command of English

Mandarin (advantage)

Willingness to learn

Positive working attitude

Education

SPM / Diploma in any field

Job description

Fresh graduates are welcome (training provided)

Good command of English (Mandarin is an advantage)

Willing to learn and positive working attitude

Requirement

• Minimum SPM / Diploma in any field
• Fresh graduates are welcome (training provided)
• Good command of English (Mandarin is an advantage)
• Willing to learn and positive working attitude

Responsibility

• Handle customer enquiries via phone, WhatsApp, and social media
• Follow up with customers on orders, appointments, and deliveries
• Coordinate with sales and operations team
• Record and update customer information accurately
• Resolve basic customer issues and elevate when needed
• Perform other customer service-related duties as assigned

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• 5 Working Days
• Overtime Pay