Customer Service cum Admin (Entry Level)

Citymedic; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading medical devices company is seeking a Customer Service cum Admin Representative to join their team. This entry-level position involves responding to customer inquiries, handling defect reports, and coordinating with internal departments. The successful candidate will have a positive attitude and strong communication skills. Fresh graduates are encouraged to apply. This role offers competitive compensation and opportunities for professional growth in a dynamic work environment.

Benefits

Competitive compensation

Opportunities for professional growth

Dynamic work environment

Qualifications

• Positive attitude and strong communication skills.
• Ability to adapt quickly to new tools and processes.
• Attention to detail and time management.

Responsibilities

• Respond promptly to customer inquiries via WhatsApp.
• Coordinate effectively with internal departments.
• Update job status daily using the Freshdesk system.

Skills

Communication skills

Problem-solving abilities

Organizational skills

Education

Fresh graduate

Tools

SQL systems

Freshdesk ticketing system

Job description

Customer Service cum Admin (Entry Level)

We are a leading medical devices company dedicated to providing innovative and high-quality products to pharmacies and clinics. With a commitment to excellence, we're expanding our team to include a dedicated Customer Service Representative who will play a crucial role in ensuring exceptional customer experiences and efficient defect resolution.

JOB OVERVIEW

As a customer Service Representative, you will be the primary point of contact for our valued customers, handling their inquiries, defect reports, and technical issues with professionalism and expertise. Your role is pivotal in maintaining customer satisfaction, providing swift solutions, and contributing to product improvement efforts.

RESPONSIBILITIES

• Respond promptly to customer inquiries and support requests via WhatsApp.
• Handle daily customer inquiries by providing order status updates, product information, and necessary assistance.
• Coordinate and communicate effectively with internal departments to address customer needs and resolve issues efficiently.
• Liaise with the technical team for troubleshooting and arrange required stock for repairs or replacements.
• Accurately prepare delivery orders and ensure timely processing for dispatch.
• Update and monitor job status daily using the Freshdesk ticketing system to ensure smooth workflow and timely customer updates.
• Perform general administrative duties and support other tasks as assigned by the manager.

QUALIFICATIONS

• Fresh graduates are welcome to apply.
• Positive attitude and strong communication skills.
• Prior experience with SQL systems or ticketing platforms is a plus.
• Ability to adapt quickly to new tools, processes, and technologies.
• Strong problem-solving abilities and attention to detail.
• Good organizational skills and time management.

BENEFITS

We offer competitive compensation, a positive work environment, opportunities for professional growth, and the chance to be part of a dynamic team that is dedicated to excellence in customer service and product quality.

If you are passionate about delivering exceptional customer service and contributing to the success of a leading medical device company, we encourage you to apply.