Customer Service & Business Development Representative

Ledang Health Pharmacy Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local pharmacy in Johor Bahru is seeking a Customer Service & Business Development Representative to enhance client experiences by providing proactive support and assistance. You will visit healthcare facilities, assist with service questions, and build strong relationships with clients. This role also supports business development by identifying growth opportunities and gathering feedback. Ideal candidates will excel in communication and interpersonal skills and have a passion for helping others.

Qualifications

• Client-facing role requiring proactive customer support skills.
• Ability to build positive relationships with clients.
• Proficiency in identifying growth opportunities.

Responsibilities

• Visit clinics and medical practices to provide customer support.
• Support clients with service inquiries and product information.
• Gather feedback and provide market insights to the business development team.

Job description

Customer Service & Business Development Representative

In this junior, client‑facing role, you will:

Visit clinics, medical practices, and partner healthcare facilities to provide friendly, proactive customer support.

Assist clients with service questions, product information, and ordering processes.

Build positive relationships with existing clients and ensure they feel supported and well‑informed.

Identify opportunities to introduce clients to additional services, formulations, or resources.

Support the business development team by gathering feedback, spotting growth opportunities, and providing market insights.

Relay client needs and concerns to internal pharmacy teams to ensure smooth communication and exceptional service delivery.

Occasionally attend events, training sessions, or industry gatherings as a company representative.