Customer Service Analyst 1

Citi; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global financial services company is seeking a Customer Service Analyst 1 in Penang, Malaysia. This entry-level role involves assisting customers, resolving issues, and providing high-quality service. The ideal candidate should have a Bachelor's degree and customer service experience, demonstrating strong communication and analytical skills. Responsibilities include conducting analyses, ensuring compliance, and serving as the main contact for clients. This position offers a full-time opportunity in a dynamic work environment.

Qualifications

• 0-2 years of experience in customer service.
• Proven ability to present concepts clearly and influence change.
• Demonstrated commitment to high-quality customer service.

Responsibilities

• Serve as single point of contact for clients and internal partners.
• Ensure timely responses to customer inquiries.
• Conduct analyses to meet client needs.
• Communicate resolutions to clients.

Skills

Customer service experience

Analytical skills

Risk management

Communication skills

Problem-solving abilities

Education

Bachelor's degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges.

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years experience
• Experience in customer service
• Proven investigative, analytical and risk management skills
• Demonstrated ability to present concepts and influence/lead change
• Consistently demonstrate clear and concise written and verbal communication
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Education

• Bachelor's degree/University degree or equivalent experience

Job Family Group

Customer Service

Job Family

Institutional Customer Service

Time Type

Full time

Equal Opportunity Employment

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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