Customer Service Agent (Inbound)

Ninja Van; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics company in Subang Jaya is seeking a Customer Service Representative to manage client communications and resolve service issues. The role requires at least 2 years of customer service experience, strong English communication skills, and proficiency in Microsoft Office. The ideal candidate is a Malaysian citizen willing to work shifts. The position offers a salary range of RM2,500 - RM2,700 monthly.

Qualifications

• Minimum 2 years of Customer Service experience, fresh graduates welcome.
• Strong thirst for knowledge and ability to learn fast.
• Confident in handling client correspondence over the phone.

Responsibilities

• Manage incoming calls and emails from clients.
• Resolve customer service problems by clarifying complaints.
• Identify and assess client needs to ensure service excellence.
• Handle day-to-day administrative tasks.
• Compile and generate reports related to customer service surveys.

Skills

Excellent English communication skills

Good working knowledge of Microsoft Office applications

Customer service skills

Education

SPM/Diploma or higher in any field

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Description

• Managing incoming calls and emails from clients.
• Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Identifying and assessing clients need to ensure service excellence
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Handling day-to-day administrative task
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop the strategy the team will use reach its goal
• Create reports to update the company on the team’s progress

Requirements

• Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
• Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduate are welcome to apply.
• Applicants should be a Malaysian Citizen
• Excellent English communication skills
• Confident with corresponding clients over the phone
• Good working knowledge of Microsoft office applications
• Strong thirst for knowledge and ability to learn fast
• Preferably candidates with experience in Customer Service
• Applicants must be willing to work on Shift Rotation Basis

RM2,500 - RM2,700 a month