Customer Service

Tech Harvest Capital; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading tech firm in Selangor, Shah Alam, seeks a Customer Service Representative. Responsibilities include managing customer inquiries, providing technical support, and training customers. The ideal candidate has a minimum of one year of experience and excellent communication skills. A work-life balance and attractive remuneration package are offered.

Benefits

Work-life balance (5 days a week)

Attractive remuneration package

Qualifications

• Minimum one year of similar experience in the field.
• Flexible and quick learner, adaptable to evolving customer needs.
• Demonstrate patience in customer contact situations.

Responsibilities

• Respond quickly to customer enquiries and complaints.
• Manage interactions on social media platforms.
• Train customers when necessary.

Skills

Customer communication

Problem-solving

Adaptability

Technical support

Job description

A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone.

Responsibilities and Accountabilities

• Respond with speed to customer enquiries, and handle and resolve customer complaints.
• Manage customer interactions on the company's social media platforms.
• Provide training to customers when necessary.
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Update and upkeep clients' profiles and databases.
• Sort client data to track target customers and initiate a marketing approach to potential clients.
• Explore efficient alternatives to improve Company's database system.
• Identify and provide feedback from customers for continuous improvement
• Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
• Escalate critical issues swiftly and accurately to your superior
• Assist the company and management in other related areas when required or requested
• Train and assist other members of the Customer Support Team when required or requested

What are the skills required?

• Minimum (1) one year of similar experience in the field.
• Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates.
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
• Ability to effectively communicate, both written and verbally.

What are the benefits you are looking for?

• Enjoy work-life balance (5 days a week)
• Attractive remuneration and compensation package will be commensurate with experience and qualifications.