Customer Quality Engineer

VAT Vakuumventile AG; Batu Kawan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading international vacuum technology company in Malaysia is seeking a highly motivated Quality Engineer. The successful candidate will engage with cross-functional teams to manage product quality plans and customer complaints. Candidates should possess strong communication and analytical skills, along with a Bachelor's degree in a relevant field. This role emphasizes integrity, teamwork, and driving performance improvements, making VAT a great place to work.

Benefits

Career and personal development opportunities

Diversity and equal opportunity employment

Qualifications

• Bachelor's degree in a relevant engineering field.
• Experience in managing product quality plans.
• Preferred knowledge of high-tech components quality processes.

Responsibilities

• Identify and analyze issues and defects.
• Interface with customers on quality topics.
• Drive product and quality performance improvements.
• Maintain high standards of quality reports.
• Ensure effective management of out of control situations.
• Cultivate a mindset of integrity and teamwork.

Skills

Strong communication skills

Presentation skills

Analytical and problem-solving skills

Education

Bachelor's degree in Mechanical Engineering, Electronic & Electrical Engineering or related field

Degree in quality engineering or experience in a quality engineer position

Job description

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Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high‑end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

We are looking for a Quality Engineer who is highly motivated and further develops their quality management and problem‑solving skill. In this position, you will work closely with a cross‑functional team to support job role needs such as managing product quality plan and customer complaints. The ideal candidate should demonstrate the following behavioural skills :

• Strong communication skills
• Presentation skills
• Analytical and problem‑solving skills

Your responsibilities include, but not limited to:

• Identifies and analyzes issues, defects and other problems, particularly when problems recur in multiple products, recommends and facilitates solutions to prevent recurrences of these issues.
• Interfacing with customer on quality related topics
• Be the Customer Representative ensuring full compliance to Copy Exact requirements
• Driving Product and Quality performance improvement
• Leading customer audits and customer quality performance reporting
• Maintaining high standard of 8D reports.
• Ensures out of control situations are managed effectively through a well‑defined Out of Control Action Plans (OCAP), e.g. timely and effective containment actions.
• High code‑of conduct, professional and reliable towards customer satisfaction creation.
• Adopt and cultivates VAT Passions: Integrity, Teamwork, Customer Centricity and Innovation
• Engages the team with the end in mind of making VAT a Great Place To Work
• Drive and work with VAT internal stakeholders to achieve or surpass the key performance indicators
• Develop Quality Improvement Strategies and Targets that support the well‑the‑company goals.
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• Cultivates Preventive Mindset and Risk‑Based Thinking approach.
• Driving the team in meeting customer and product quality expectations and requirement including Scorecard Improvements and Escalation Management.

Minimum Qualification:

• Bachelor's degree in Mechanical Engineering, Electronic & Electrical Engineering or any other science/engineering related field
• Additional degree in quality engineering or successful track record in a quality engineer position is advantageous.

Profound experience of the quality process (mechanisms) of high tech components in a highly consolidated market environment on a global scale.

VAT is an equal opportunity employer. We see ourselves as a responsible and far‑sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified applications that contribute to innovation, improves customer orientation and employee satisfaction. One‑step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair‑ON‑Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.