Customer Experience Admin & Insights Specialist

Fujiaire Global; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused company in Malaysia is seeking a dedicated individual to manage customer inquiries through various channels including phone and WhatsApp. The role involves resolving issues, collaborating with teams to enhance service, and maintaining accurate records. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. A diploma or equivalent is required, while a degree is a plus.

Qualifications

• Proven experience in customer service or a related field.
• Ability to multitask and work under pressure.
• Empathy and a positive attitude towards customers.

Responsibilities

• Respond to customer inquiries via phone, WhatsApp, and email.
• Resolve customer issues and maintain accurate records.
• Collaborate with departments to improve service efficiency.

Skills

Excellent communication skills

Problem-solving abilities

Proficiency in MS Office

Attention to detail

Multitasking

Education

Diploma or equivalent, associate's or bachelor's degree is a plus

Tools

MS Office (Word, Excel)

Job description

A customer service-focused company in Malaysia is seeking a dedicated individual to manage customer inquiries through various channels including phone and WhatsApp. The role involves resolving issues, collaborating with teams to enhance service, and maintaining accurate records. The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. A diploma or equivalent is required, while a degree is a plus.