Customer Care Officer

Singapore Telecommunications; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Care Officer in Malacca City who excels in a fast-paced digital environment. The role involves engaging customers through chat and voice interactions, addressing enquiries, and delivering support for billing and technical issues. Candidates with a strong customer service mindset and a willingness to contribute to team success in a dynamic setting are encouraged to apply. This is an excellent opportunity for career growth.

Qualifications

• Minimum 1 year of relevant experience in a contact centre environment.
• Fresh graduates are welcome to apply.
• Ability to perform well in a fast-paced, high-pressure environment.

Responsibilities

• Handling incoming and outgoing customer enquiries via chat, voice, and other channels.
• Processing service applications and coordinating back-office requests.
• Resolving customer issues and complaints to ensure closure.
• Identifying cross-sell and up-sell opportunities while meeting KPIs.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Team-oriented

Proactive

Flexible with work schedules

Proficient in MS Office

Education

SPM / STPM or Diploma in Business Administration

Job description

Overview

Be a part of something BIG!

We are looking for a Customer Care Officer who thrives in a fast-paced digital environment and enjoys engaging customers through chat and voice interactions. This role supports GOMO Operations across Mobile and Broadband services for both Business and Consumer segments, playing a key role in delivering seamless support for enquiries, billing, and technical assistance.

Responsibilities

• Handling incoming and outgoing customer enquiries via chat, voice, and other channels
• Processing service applications and coordinating back-office or self-service requests
• Following up on and resolving customer issues and complaints to ensure timely and satisfactory closure
• Identifying cross-sell and up-sell opportunities while meeting KPIs and SOP requirements
• Working closely with team members and leaders to achieve service quality and productivity targets
• Participating in team meetings, buzz sessions, and continuous improvement initiatives
• Escalating unresolved issues according to established procedures
• Supporting team operations through buddy/mentor roles, ad-hoc projects, and other assigned duties

Skills for Success / Qualifications

• At Minimum SPM / STPM or Diploma in Business Administration or a related discipline
• Minimum 1 year of relevant experience in a contact centre environment
• Fresh graduates are welcome to apply
• Strong customer service mindset with good English proficiency and interpersonal skills
• Team-oriented, proactive, and able to perform well in a fast-paced, high-pressure environment
• Flexible with work schedules, including extended hours when required
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!