Customer & Agent Experience Specialist

Great Eastern; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading insurance provider based in Malaysia is seeking individuals to deliver exceptional customer service through effective operations management. Responsibilities include administrative tasks, compliance with policies, and promoting digitalization. Candidates should possess a tertiary qualification and 1-2 years of experience in customer service or Life Underwriting. The company values integrity, communication skills, and a commitment to professional growth.

Qualifications

• Minimum 1-2 years working experience, preferably in customer service or Life Underwriting.

Responsibilities

• Administrative and operation of Customer and/or Agent Service Section.
• Promote excellent service experience.
• Increase Company’s 'e-Platform' adoption rate.
• Ensure compliance with Branch Operational Guide.
• Attend to feedback and complaints.

Skills

Communication

Collaboration

Computer Proficient

Relationship Building

Problem Solving

Cross Functional Knowledge

Processes, Procedures and Policies

Customer Service Orientation

Integrity

Initiative

Education

Tertiary qualification in any discipline

Job description

A leading insurance provider based in Malaysia is seeking individuals to deliver exceptional customer service through effective operations management. Responsibilities include administrative tasks, compliance with policies, and promoting digitalization. Candidates should possess a tertiary qualification and 1-2 years of experience in customer service or Life Underwriting. The company values integrity, communication skills, and a commitment to professional growth.