CRM Functional & BA Specialist, Flexible Leave & 80 Training

half the sky; Kuala Lumpur; Remote; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Flexi-leave allowance

Annual well-being allowance

Extensive training opportunities

Job summary

A leading technology firm is seeking a CRM Business Analysis Consultant to translate business needs into effective CRM solutions. The ideal candidate will have at least 3 years of experience in CRM systems, particularly with Microsoft Dynamics 365, and will be responsible for educating end users and gathering requirements. This role offers flexibility and a supportive workplace for personal well-being and development opportunities.

Qualifications

• Minimum 3 years of CRM-related experience required.
• Strong knowledge of CRM system implementations.
• Demonstrable experience in Business Process Reengineering.

Responsibilities

• Translate business requirements into CRM solutions.
• Identify and document requirements from stakeholders.
• Educate end users on CRM functionality and updates.

Skills

CRM Systems implementation

Business Process Reengineering

Microsoft Dynamics 365 Customer Engagement

CRM issue diagnosing

Stakeholder communication

Software innovation

Tools

Microsoft Power Platform

Job description

A leading technology firm is seeking a CRM Business Analysis Consultant to translate business needs into effective CRM solutions. The ideal candidate will have at least 3 years of experience in CRM systems, particularly with Microsoft Dynamics 365, and will be responsible for educating end users and gathering requirements. This role offers flexibility and a supportive workplace for personal well-being and development opportunities.