Critical Facilities SME Data Center Operations Engineer

NTT Global Data Centers; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading data center company in Cyberjaya is seeking a SME Critical Facilities Data Center Operations Engineer. The role involves maintaining mechanical, electrical, and plumbing systems in mission-critical environments and requires strong analytical and technical skills. The ideal candidate has over 5 years of relevant experience and holds a Bachelor's degree in Engineering. The position emphasizes continuous improvement of facility systems and effective communication within the operations team.

Qualifications

• 5 years of experience in critical facilities or datacentre operations.
• Relevant certifications beneficial for the role.
• Knowledge of mechanical, electrical, and life safety systems.

Responsibilities

• Design and maintain infrastructure systems in data center environments.
• Analyze current conditions to recommend improvements.
• Provide technical support during critical system failures.

Skills

Technical knowledge of critical infrastructure

Analytical skills

Problem-solving skills

Project management

Communication skills

Education

Bachelor’s degree in Electrical or Mechanical engineering

Job description

The SME Critical Facilities Data Center Operations Engineer is a developing subject matter expert typically responsible for providing designs, plans, installs, and maintains mechanical, electrical, plumbing. Proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems. Able to analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. Any other role that related to ensure operational efficiency.

Key Responsibilities

• Designs, plans, installs, and maintains mechanical, electrical, plumbing, and other infrastructure systems in mission‑critical, high‑risk and high‑reliability data center environments.
• Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Understand potential equipment failures and provide full technical support to Facility Operations teams in the event of a critical system failure.
• Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
• Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
• Complies with organizational and governmental safety standards. - Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
• Follows operational processes and ensures services and infrastructure meets operational service level agreements (SLAs).
• Perform facility system component upgrades as required to ensure reliability and combat obsolescence.
• Design maintenance programs for Electrical and Mechanical systems to minimize maintenance complexity and reduce maintenance down time.
• Validate maintenance performance by analysing trends, operational history, maintenance data and Utilisation metrics.
• Provides non‑routine technical support for data centre operations, including troubleshooting software and hardware failures.
• Participates in the development of datacentre infrastructure projects.
• Performs any other duties as required by the Facility Operations management team.

Knowledge and Attributes

• Maintain a strong technical knowledge of the critical infrastructure design intent, sequence of operations, fault conditions and associated corrective action.
• Ability to collect and analyse system performance data to identify issues and improve facility systems.
• Ability to effectively communicate technical information to non-technical people.
• Good communication skills, both written and verbal.
• Good analytical and problem‑solving skills to troubleshoot issues and devise efficient solutions.
• Developing project management skills.

Academic Qualifications and Certifications

• Bachelor’s degree in Electrical or Mechanical engineering from an accredited university or college or equivalent field experience to successfully perform essential job functions.
• Relevant vendor certifications such as.
• Additional beneficial certifications such as AOS, ATD, CDFOM, CDCDP etc.

Required experience

• Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Seasoned knowledge of critical facilities/datacentre operations and maintenance.
• Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Demonstrates good analytical skills, having an ability to analyse, refine, summarize, and clearly present data and information.
• 5 years of experience in critical facility /datacentre technical operations and maintenance/or engineering design of critical systems.