Crisis Management Coordinator

S&P Global; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider is seeking a Coordinator for Operational Resilience Management in Penang. This role involves developing Business Continuity Plans and conducting analyses to ensure organizational preparedness. The ideal candidate has experience in BCP, project management, and geopolitical analysis, with strong problem-solving skills. This position offers an opportunity to contribute to a dynamic global team committed to supporting business continuity and recovery strategies.

Benefits

Health care coverage

Generous time off

Access to learning resources

Competitive pay and retirement planning

Family benefits

Retail discounts

Qualifications

• Experience with working internationally in evaluating risk and geopolitical analysis based on data.
• Experience within BCP and DR.
• Self-starter with the ability to work in a global team environment.
• Excellent analytical, problem-solving, communication, and prioritization skills.

Responsibilities

• Develop, review, and enhance Business Continuity Plans (BCPs).
• Conduct Business Impact Analyses (BIAs).
• Provide advisory support to BCP Owners.
• Plan and deliver workshops on the BCP Framework.
• Coordinate cross-functional crisis readiness activities.
• Monitor geopolitical activities for office locations.

Skills

Geopolitical analysis

Business Continuity Planning (BCP)

Project management

Analytical skills

Education

Bachelor’s degree or equivalent job-related experience

Tools

Google applications

Job description

About the Role:

The Operational Resilience Management Team is responsible for the development and operation of OSTTRA´s business continuity and information technology disaster recovery program as well as Global Security including geopolitical scanning.

The Team:

The team should work closely with business and support groups across all areas of the enterprise to identify recovery requirements, implement effective strategies for recovery, and guide the development of actionable recovery plans with validation through testing.

Impact:

This position will work closely with business and support partners at various levels of management to promote the development of effective deliverables that support strategic recovery objectives of OSTTRA´s services. This is an excellent opportunity to be a part of an experienced global business continuity team at a dynamic company. This Position will also work with Global Security and ensure we fulfil our Duty of Care of our staff.

Responsibilities and Impact:

• Assist in the development, review, and enhancement of Business Continuity Plans (BCPs) in partnership with BCP Owners, ensuring plans remain current, functional, and aligned with organizational requirements.
• Support and help conduct Business Impact Analyses (BIAs), including data collection, assessment of critical functions, identification of dependencies, and evaluation of recovery time objectives.
• Provide advisory support to BCP Owners, guiding them through the BCP lifecycle, readiness expectations, and required updates following exercises or organizational changes.
• Plan, organize, and deliver workshops on the BCP Framework, ensuring stakeholders understand methodology, activation procedures, and their responsibilities during disruptions.
• Assist in coordinating cross-functional crisis readiness activities, including tabletop exercises, scenario planning, and after-action reviews to strengthen organizational preparedness.
• The Coordinator will primarily be responsible for monitoring the geopolitical activities for domestic and global office locations for OSTTRA.

Job posting Template

• The Coordinator will also monitor and administer the Corporate Notification Center Crisis Management System and Employee Hotline, that includes sending our alerts to relevant groups via incident messaging system and email.
• Coordinating with the facilities teams for OSTTRA offices and assuring there are Office Emergency Plans in place.
• Assisting the Senior Operation Analyst in regard to proactive work for readiness as tests and other projects.

Reporting into Senior Operational Resilience Analyst

Reporting into Senior Operational Resilience Analyst.

What We’re Looking For:

Basic Required Qualifications:

• Experience with working internationally in evaluating risk and geopolitical analysis based on data.
• Experience within BCP and DR.
• Self-starter with the ability to work in a global team environment.
• Excellent, analytical, problem solving, communication, and prioritization skills.
• Able to effectively interact with peers and stakeholders.
• Fully proficient with Google applications.
• Fluent in English.

Additional Preferred Qualifications:

• Bachelor’s degree or equivalent job-related experience.
• Project management skills, which include task identification, project planning and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.

The Location:

Penang

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

About OSTTRA

Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows – from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at www.osttra.com.

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