Concierge

Kuala Lumpur Pavilion Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A shopping center organization in Kuala Lumpur is seeking a Full-time Concierge to provide exceptional service to guests. The role involves assisting in promotional activities, handling Lost and Found cases, and escorting VIPs. Ideal candidates should have SPM qualification or a Diploma in Hospitality, possess pleasant attitudes, and be fluent in both Bahasa Malaysia and English. Fresh graduates are encouraged to apply. Competitive salary offered between RM1,800 - RM2,200 monthly.

Qualifications

• 1 year of relevant work experience required.
• Experience in a retail or hospitality environment is preferred.
• Fresh graduates encouraged to apply.

Responsibilities

• Provide quality service to visitors and guests.
• Assist in promotional activities and redemptions.
• Handle Lost and Found cases.
• Escort VIPs during functions.

Skills

Fluent in Bahasa Malaysia

Fluent in English

Pleasant disposition

Ability to resolve enquiries

Education

SPM qualification or Diploma in Hospitality

Job description

Kuala Lumpur Pavilion Sdn Bhd is hiring a Full time Concierge role in Bukit Jalil, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sun morning
  • Sun afternoon
  • Sun evening
• 1 year of relevant work experience required for this role
• Expected salary: RM1,800 - RM2,200 per month

Job Description

To consistently provide quality and value-added services to visitors/guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following:

• Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions
• Administer redemptions and rewards for promotions in the shopping mall
• Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc
• Handle Lost and Found cases
• Assist in setting up for events/ functions
• Escort VIPs during functions
• Conduct media tours/ handle tour groups
• Recommend dining venues

Requirements

• SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.
• Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.
• Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.
• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.
• Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.
• Willing to work on shifts, weekends and public holidays.
• Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.