Community Operations & Engagement Specialist

TOCLOVER TECHNOLOGY SDN BHD; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology firm in Kuala Lumpur is seeking a community manager to handle daily tasks such as posting updates, answering questions, and supporting users. Ideal candidates are fresh graduates or those with minimal experience, familiar with social media, and possess excellent communication skills. Fluency in English is mandatory, while proficiency in Chinese is a plus. This role offers an opportunity to engage with users, execute marketing campaigns, and foster a vibrant community atmosphere.

Qualifications

• Experience in community management or customer service is a plus.
• Familiarity with social media platforms like WhatsApp, Facebook, and Instagram.
• Fluency in English; proficiency in Chinese is an advantage.

Responsibilities

• Handle daily community management tasks including posting updates and answering user questions.
• Act as the first line of support for user inquiries.
• Execute planned marketing campaigns and track their performance.
• Distribute marketing content and assets on schedule.
• Guide discussions to foster a positive community atmosphere.
• Document user feedback and report to the team.

Skills

Community management

Customer service

Social media proficiency

Communication skills

Adaptability

Education

Fresh graduate or less than 1 year of experience

Job description

A technology firm in Kuala Lumpur is seeking a community manager to handle daily tasks such as posting updates, answering questions, and supporting users. Ideal candidates are fresh graduates or those with minimal experience, familiar with social media, and possess excellent communication skills. Fluency in English is mandatory, while proficiency in Chinese is a plus. This role offers an opportunity to engage with users, execute marketing campaigns, and foster a vibrant community atmosphere.