Cloud Middleware Support Engineer

OCBC; Cyberjaya; Hybrid; MYR 80,000 - 110,000; Full time

Job summary

A prominent banking institution in Cyberjaya is seeking a Cloud Middleware Support Engineer to manage their middleware application services. This role requires at least 3 years of experience with OpenShift, Kafka, and Redis, as well as the ability to troubleshoot and support cloud technologies. You will implement security best practices and monitor application issues in a 24/7 operational environment. Willingness to adapt to rotational night and day shifts is essential for this position.

Qualifications

• At least 3 years of hands-on experience with OpenShift, Kafka, or Redis.
• Knowledge of web applications and distributed systems.
• Experience in system administration and troubleshooting.

Responsibilities

• Manage day-to-day operations in OpenShift/Kafka/Redis.
• Troubleshoot application issues and perform capacity planning.
• Implement security best practices and ensure compliance.

Skills

Technical support for OpenShift

Troubleshooting skills

Team collaboration

Knowledge of Bash scripting

Experience with networking

Education

Diploma in Computer Science/Information Technology

Bachelor's degree in a related field

Tools

OpenShift

Kafka

Redis

ELK

Grafana

Job description

[Note that the role involves rotational permanent Night Shift or Day shift]

Job Summary

Be an integral part of OCBC Group’s Cloud Middleware Application service team to support & operate OCBC’s Application and cloud native service. We leverage modern technology and stacks to support and scale the bank’s applications and provide lasting value to our customers. You will be at the forefront of this transformational platform, assisting our business and technology stakeholders take advantage of OCBC growing set of features and services to run their application workloads. As a Cloud Middleware Support Engineer, you will be the go-to liaison responsible for solving our stakeholder’s cases and arming them with required tools and techniques to help them get the most out of OCBC services.

Responsibilities & Expectations

• pect:Day to day operations in technologies like OpenShift/k8s, Redis &
• KafkaProvide technical support on full stack of OCBC Cloud Middleware services (e.g., application messaging, incident management, observability & recovery of services
• etc.)Apply problem solving and troubleshooting techniques to identify, isolate the root cause and recover from reported prob
• lems.Perform capacity planning and resource optimiza
• tion.Implement security best practices and ensure compliance with security poli
• cies.Provide technical guidance and support to development and operations t
• eams.Monitor and troubleshoot OpenShift/Kafka/Redis and application is
• sues.Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clus
• ters.Support Cloud Middleware services OpenShift/Kafka/Redis in a 24/7 operations and shift work will be required to include permanent nights & day shift covering weekends, and holi

days.

Qualifications

• sBasicPossesses at least a Diploma in Computer Science/Information Technology or equiv
• alent.Minimum 3 years hands-on-experience on supporting Red Hat OpenShift, Kafka, or Redis technol
• ogies.Knowledge of client-server, 3-tier architecture web applications & distributed sy
• stems.System administration experience with troubleshooting OS, application logs and knowledge of networking, storage, etc. required to address system level i
• ssues.A good team player and able to work effectively with stakeholders to resolve an issue to cl
• osure.Exposure to Bash scripting, Python, Ansible, GitOps and/or Terr
• aform.Willingness to cross learn and adapt other technol
• ogies.Pre

Preferred Qualifications

• ferredBachelor’s degree in computer science/information technology or equiv
• alent.Certified in any of these technologies (OpenShift/K8s, Kafka &
• Redis)5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kube
• rnetesDemonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability
• (ELK).Hands-on experience with Observability stack/tool like ELK, Gr
• ana.