Client Renewals & Success Specialist

Experian Group; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global information services company is seeking a Client Services professional to enhance client engagement and manage accounts in Kuala Lumpur. The ideal candidate should possess at least 2 years of experience in customer service, strong communication skills, and be proficient in English and Mandarin. Responsibilities include driving client renewals, providing product recommendations, and ensuring compliance with service protocols.

Qualifications

• Minimum 2 years of experience in accounts renewal and/or customer service.
• Proficient in both English and Mandarin.
• Familiarity with the Singapore business landscape is preferred.

Responsibilities

• Engage with clients to drive renewal and portfolio growth.
• Provide effective product recommendations based on client needs.
• Ensure timely handling of all client enquiries and feedback.
• Comply with legal and compliance policies.

Skills

Client-centricity

Communication skills

Interpersonal skills

Situation handling

Teamwork

Education

Diploma/Degree in business or relevant studies

Tools

MS Office Tools (Word, Powerpoint, Excel)

Salesforce

Job description

A global information services company is seeking a Client Services professional to enhance client engagement and manage accounts in Kuala Lumpur. The ideal candidate should possess at least 2 years of experience in customer service, strong communication skills, and be proficient in English and Mandarin. Responsibilities include driving client renewals, providing product recommendations, and ensuring compliance with service protocols.