CitiConnect Technical Support - Regional Team Manager (Assistant Vice President)

Citigroup; Pahang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A global financial services company is seeking a Regional Team Manager for its Technical Support team in Malaysia. This role involves directly managing a cross-regional team, enhancing client experience, and ensuring high performance. Candidates should have leadership experience, a strategic mindset, and technical acumen, particularly in banking products such as API integrations and SWIFT. The position offers an opportunity to mentor future leaders and drive continuous improvement in client services.

Qualifications

• Experience managing cross-regional teams to achieve business goals.
• Ability to coach and mentor future leaders within the organization.
• Strong understanding of treasury and cash management products.

Responsibilities

• Directly manage a cross-regional team for improved client experience.
• Create and execute a strategic vision focused on KPIs.
• Drive change and support global team through product enhancements.

Skills

Leadership

Strategic vision execution

Client communication

Technical acumen

Cross-regional team management

Tools

SWIFT

API integration

Job description

CitiConnect Technical Support - Regional Team Manager (Assistant Vice President)

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

At Citi, we connect millions of people across hundreds of cities and countries every day. For over 200 years we have provided a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – helping them meet their biggest opportunities and face the world’s toughest challenges. Citi’s Treasury and Trade Solutions (TTS) offers global solutions that help clients drive their business forward while investing in innovation to bring new solutions to life.

The Asia-Pacific CitiConnect Technical Support team lead role plays a key role within our global team supporting CitiConnect for the Treasury and Trade Solutions (TTS) function within our Services business. We are looking for an experienced manager to spearhead our Technical Support team, with direct oversight of our people supporting our business in the region.

The primary role of the Technical Implementations and Support team is to work with a wide range of corporate and financial institution clients, many of which are household names, to help enable their day-to-day banking needs across a broad range of products. Our team helps clients to access these products and services digitally, setting up interfaces between our client’s systems and Citi, utilizing our award-winning digital banking suite of products – CitiConnect for API, CitiConnect for Files, and SWIFT, and supporting their ongoing service support.

What you will do

• Directly managing a cross-regional team, ensuring delivery against the team’s business goals for client execution, productivity, and performance.
• Creating and executing a strategic vision for the team primarily focused on improved client experience and positive impact on our key performance indicators (KPIs).
• Driving change and having a continuous improvement mindset, seeking to improve processes and support our global team through product enhancements and transformation initiatives.
• Coaching and mentoring your management team and selected high-potential talent within your organisation to nurture the next generation of leaders.
• Taking a clear leadership role in supplying clients the best experience possible service, and when things don’t always go to plan, leading from the front on escalations and helping your team overcome any barriers to best-execution.
• Partnering with managers from our Sales, Product, Client Service, Onboarding, and Technology partners so that as one, we help deliver the best technical client onboarding experiences for our clients.
• Strategic thinker and executor – we aren’t just looking for “ideas” we need someone who can execute their strategy and vision for the team and turn it into reality.
• People management – this is a leadership role, responsible for teams; experience with people management is important.
• Great communicator – you must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally, including managing client communications directly where needed.
• Technical acumen – you don’t need to be from a technology background, but you need to be comfortable diving into technical discussions, understanding technical documentation, and solving technical problems. You need to be happy getting into the detail to help your teams solve challenges, and should be comfortable talking about file/host-to-host and API integrations.
• Bonus points if you have any of these skills/experiences: ISO20022/XML, various connectivity protocols such as SFTP, SWIFT FileAct, EBICS – a familiarity with the message formats especially in the payments domain, and general knowledge of treasury and cash management (payments, receivables, digital banking, eCommerce).
• A good understanding of the industry and transaction banking products and services is important in order to contribute directly to the commercial objectives of the business.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Implementation

Job Family

Technical & Network Build

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Take the next step in your career, apply for this role at Citi today.