Chief Operating Officer SaaS

Robert Walters; Kuala Lumpur; Hybrid; MYR 240,000 - 320,000; Full time

Job summary

A leading SaaS technology organisation in Kuala Lumpur is seeking a Chief Operating Officer to drive growth and transformation. This role involves partnering closely with the CEO and leadership team to influence scalability and ensure revenue continuity. The ideal candidate will have extensive operational leadership experience in SaaS, proven success in designing subscription-based revenue models, and the ability to navigate periods of change with resilience. The company promotes inclusivity and offers flexible working arrangements.

Benefits

Flexible working arrangements

Professional growth opportunities

Supportive leadership culture

Qualifications

• Senior operational leadership experience in SaaS or technology businesses.
• Proven track record in designing subscription-based revenue models.
• Demonstrated success scaling businesses through growth or acquisition.

Responsibilities

• Drive strategic initiatives supporting sustainability and scalability.
• Lead the transition to subscription-driven revenue models.
• Ensure seamless revenue continuity during acquisitions.

Skills

Operational leadership in SaaS

Designing subscription-based models

Scaling through growth

Excellent stakeholder influence

Strong financial judgement

Job description

A leading SaaS technology organisation is seeking a Chief Operating Officer to play a pivotal role in its next phase of growth and transformation.

CHIEF OPERATING OFFICER (SaaS)

This opportunity offers you the chance to partner closely with the CEO and senior leadership team, guiding the business through an exciting period of scale, acquisition, and operational evolution. As COO, you will be instrumental in shaping the company's future by driving commercial success, building robust processes, and fostering a supportive, customer‑focused culture. The organisation values flexibility, inclusivity, and a commitment to nurturing talent, making this an ideal environment for someone who thrives on collaboration and enjoys working in founder‑led settings. If you are passionate about creating clarity during of change and want to make a lasting impact on revenue stability and long‑term value creation, this is your moment to join a knowledgeable team dedicated to excellence.

• Play a critical leadership role during a defining chapter of organisational growth and transformation, directly influencing scalability and long‑term value creation.
• Partner closely with a founder‑CEO and senior leaders to shape the operating model ahead of and beyond acquisition, ensuring revenue continuity and resilience.
• Enjoy flexible working opportunities within a supportive environment that values knowledge sharing, inclusive practices, and personal development.

What you’ll do:

As Chief Operating Officer, you will be entrusted with steering the commercial engine of the organisation while evolving its operational backbone. Your day‑to‑day will involve collaborating with cross‑functional teams to drive strategic initiatives that support both immediate goals—such as acquisition readiness—and longer‑term ambitions like building predictable recurring income streams. You will champion process improvement efforts that enable scalability without sacrificing quality or customer focus. By providing structure during times of uncertainty and acting as a trusted advisor to both the CEO and Board members, you will help ensure that every aspect of the business is prepared for sustainable growth. Your ability to foster teamwork among senior leaders will be essential in maintaining momentum while introducing new frameworks from high‑growth environments.

• Lead the transition from project‑based or retainer revenue streams to a subscription‑driven recurring revenue model that enhances predictability and stability.
• Design and implement innovative pricing, packaging, and monetisation strategies aimed at improving cash flow consistency across the business.
• Drive alignment between Sales, Customer Success, and Delivery teams to increase renewals, retention rates, and expansion revenue while supporting overall business objectives.
• Establish and monitor key commercial metrics such as annual recurring revenue (ARR), monthly recurring revenue (MRR), churn rates, lifetime value (LTV), and customer health indicators.
• Ensure seamless revenue continuity throughout acquisition phases by proactively managing integration risks and supporting due diligence readiness.
• Own end‑to‑end business operations spanning go‑to‑market strategy, delivery execution, financial management, and customer engagement initiatives.
• Build scalable processes, operating cadences, and governance frameworks tailored for a rapidly growing SaaS organisation.
• Identify operational risks, inefficiencies, and dependencies across departments—addressing these challenges with thoughtful solutions that promote resilience.
• Lead and develop senior leaders as well as functional heads by fostering clarity, accountability, and disciplined execution throughout all teams.
• Act as a stabilising force during periods of rapid change by nurturing a performance‑driven culture focused on customer satisfaction.

What you bring:

To excel as Chief Operating Officer in this forward‑thinking SaaS organisation, your background should reflect substantial experience in operational leadership within technology‑driven settings. Your expertise in developing subscription‑based models will allow you to guide the company toward more stable revenue streams while your understanding of scaling businesses ensures smooth transitions during periods of change. You bring not only technical acumen but also interpersonal sensitivity—valuing collaboration over hierarchy—and thrive when working alongside founders who appreciate open communication. Your proven ability to manage complex projects involving multiple stakeholders will be crucial as you introduce new frameworks designed for growth. Above all else, your calm demeanour under pressure combined with an unwavering sense of accountability makes you an invaluable asset during transformative moments.

• Senior operational leadership experience in SaaS or technology businesses where you have held roles such as COO, General Manager or Head of Operations.
• Proven track record in designing and executing subscription‑based revenue models that drive predictable income streams for organisations.
• Demonstrated success scaling businesses through periods of growth, transformation or acquisition while maintaining operational integrity.
• Comfortable working within founder‑led environments where adaptability and collaborative problem‑solving are highly valued.
• Commercially astute with strong financial judgement; able to balance strategic priorities with hands‑on execution when needed.
• Structured approach to change management combined with excellent stakeholder influence skills that facilitate buy‑in across diverse teams.
• Ability to operate strategically while remaining engaged in day‑to‑day operations; bringing clarity rather than complexity to decision‑making processes.
• Calm under pressure with a pragmatic mindset; resilient when navigating ambiguity or rapid organisational shifts.
• Highly accountable with an ownership mentality; trusted partner to founders and senior leaders who values transparency above all else.
• Experience introducing best practices from high‑growth SaaS environments into evolving organisations.

What sets this company apart:

This organisation stands out for its commitment to operational excellence within the fast‑evolving SaaS sector. With an established presence in Australia yet global ambitions on the horizon—including upcoming acquisitions—the company offers unparalleled opportunities for professional growth. Employees benefit from flexible working arrangements that accommodate hybrid or remote preferences while enjoying access to knowledgeable colleagues who prioritise shared learning experiences. The culture is built around inclusivity: everyone’s voice matters whether they are contributing ideas for process improvement or supporting customers through change. Leadership is supportive rather than hierarchical; team members are encouraged to collaborate openly so that collective success takes precedence over individual achievement. Joining this company means becoming part of a network where your contributions directly shape both immediate outcomes—like successful integrations—and long‑term strategic direction.

What’s next:

If you are ready to make a meaningful impact at the heart of an ambitious SaaS organisation undergoing transformative growth, this is your opportunity to shine—apply now if you feel inspired by what you’ve read!

Apply today by clicking on the link provided.

Do note that we will only be in touch if your application is shortlisted.