Business Support

IFB International Freightbridge; Hulu Kelang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company is seeking a Business Support professional in Hulu Kelang, Malaysia. This full-time role involves coordinating personnel and processes, enhancing customer interactions, and ensuring smooth operations. Candidates should possess at least a Diploma in Logistics or Business and have 3+ years of experience in logistics. The company offers inhouse training, a dynamic work culture, and opportunities for career advancement. Interested applicants should send their resume and cover letter via email.

Benefits

In-house training

Career development opportunities

Innovative work culture

Qualifications

• Minimum 3 years of relevant working experience in logistics or freight forwarding.
• Ability to interact and deal with diverse cultures.
• Fresh graduates encouraged to apply.

Responsibilities

• Communicating with customers, making outbound calls, following up on leads.
• Answering potential customers' questions and routing qualified opportunities.
• Collaborate with marketing and product teams to optimize business opportunities.
• Handle customer inquiries related to delivery and billing.
• Work in a small team and cover all aspects of sales and operations.

Skills

Excellent communicator

Customer service skills

Multitasking

Proficient in MS Office

Education

STPM/Professional Certification/Diploma in Logistics, Supply Chain Management, Business Management, Marketing

Job description

Business Support

As the Business Support you will be responsible to execute and facilitate the daily operations of the company.

Employment: Full-time

Department: Business Development

Location: Kuala Lumpur (Port Kelang), Malaysia

Posted: 10 July 2025

These Tasks Await You

You will be assisting to coordinate personnel and processes to achieve the effective communication, negotiation, customer-oriented approach and distribution of goods to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Key Responsibilities

• Communicating with customers, making outbound calls to potential customers, and following up on leads; understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and sending additional information per email; routing qualified opportunities to the appropriate sales executives for further development and closure
• Collaborate with the marketing and product teams to align strategies and optimize business opportunities
• Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations
• Work in a small, harmonized team and cover all aspects of the sales and operation process
• Other ad-hoc tasks, urgent duties and projects as well as assignments

What You Bring

• Candidate must possess at least a STPM/Professional Certification/Diploma, preferably major in Logistics, Supply Chain Management, Business Management and/or Marketing. Fresh graduates are encouraged to apply
• Minimum 3 years of relevant working experience in logistics/ freight forwarding business
• Ability to multitask and track multiple processes throughout the supply chain
• Excellent communicator with the ability to interact and deal with different people of diverse cultures
• Positive customer service skills with an ability to communicate eloquently and effectively
• Proficient in MS Office and computer knowledge

What We Offer

• Inhouse training and upskilling programs
• Passionate, innovative and energetic work culture
• Career development, advancement and growth potential

Join our team and be a part of an exciting journey to success!

If you are a self-driven individual with a passion for business development and believe you have what it takes to contribute to the success of our company, we would love to hear from you. Please send us your updated resume and a compelling cover letter explaining why you are the perfect fit for this role.

Apply via E-Mail

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• Business Development Executive / Assistant Manager