Business Office Assistant (Shift Work)

Sunway Medical Centre; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare facility in Selangor, Malaysia, seeks individuals for front office operations. Responsibilities include managing patient reception and registration, ensuring accurate billing, and providing guidance on admission procedures. Ideal candidates should have a relevant educational background and at least one year of experience in customer service or front office roles. Fresh graduates are encouraged to apply. The role requires the ability to work in shifts, including nights and weekends, offering opportunities for career growth in a fast-paced environment.

Qualifications

• Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service.
• Fresh graduates are encouraged to apply.
• Willing to work on shifts, including nights, weekends, and public holidays.

Responsibilities

• Ensure reception and registration procedures are timely.
• Provide advice regarding admission and visit procedures.
• Accurate entry of charges into the Hospital Information System.
• Verify insurance benefits and handle billing procedures.
• Collect payment through various methods.

Skills

Customer service

Self-initiative

Multitask

Responsive

Independent

Communication

Education

Higher Secondary/STPM/A-Level/Pre-U

Diploma

Bachelor's Degree

Post Graduate Diploma

Job description

Ensure reception and registration procedures of patients for specialist clinics are handled in a timely manner.

Provide advice to patients regarding their admission/visitation procedures.

Ensure all charges received are accurately entered into the Hospital Information System (HIS).

Perform final checking on charges especially doctor’s charges, consignment items, etc., upon finalizing and presenting patient’s bill for collection purposes.

Ensure billing and collection procedures are executed in a professional manner.

Verify insurance benefits assigned to our hospital to determine if insurance coverage meets the standard of admission in defined policy.

Apply for Guarantee Letter (GL) and liaise with insurance providers.

Collect payment through cash, debit/credit card and cheque.

Assist in ad-hoc task/project assigned.

Job Requirements:

Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.

Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service in healthcare, retail or hospitality industry.

Fresh graduates are encouraged to apply!

Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.

Willing to work on shifts (including night shifts), weekends and public holidays.

Hiring process:

Average processing is around 2 to 4 weeks.

Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

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