Business Analyst

EBC Tech; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking an experienced Business Analyst to gather and document business requirements. You will work closely with stakeholders to analyze system requirements and maintain processes, ensuring alignment between technology solutions and business needs. The ideal candidate has a Bachelor's degree in IT or Computer Science, at least 3 years of experience in the IT sector, and must be fluent in both English and Mandarin. This role offers competitive opportunities for professional growth.

Qualifications

• Minimum of 3 years of professional experience in business analysis within the IT sector/FinTech.
• Demonstrates strong understanding of business processes and technology solutions.
• Strong communication skills, both written and verbal.

Responsibilities

• Gather and document business requirements while collaborating with stakeholders.
• Evaluate and analyze system requirements and maintain system processes.
• Provide training and support for new systems and processes.

Skills

Business analysis

Communication skills

Proficient in Microsoft suite

Knowledge in CRM

Payment System

Proficient in Mandarin

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

JIRA

ServiceDesk

Confluence

LucidChart

Microsoft SQL

Job description

Gathering, validating, and documenting business requirements while collaborating with stakeholders across business units to develop analyses and documentation.

Continuously evaluate, analysed systems requirements and maintain system processes.

Provide status reports to all relevant parties.

Create detailed documentation, including business requirements, functional specifications, process maps and user manuals.

Provide training and support to ensure successful adoption of new systems and processes.

Serve as a liaison between IT and the business to ensure that technology solutions align with business needs

Requirements

Bachelor’s degree (or equivalent) in Information Technology or Computer Science.

Minimum of 3 years of professional experience in business analysis within the IT sector/FinTech, demonstrating a strong understanding of business processes and technology solutions.

Proficient in Microsoft suite, JIRA, ServiceDesk, Confluence and LucidChart.

Knowledge in CRM, Payment System, API gateway and Microsoft SQL would be added advantage.

Demonstrates strong communication skills, both written and verbal, facilitating clear and concise interactions with stakeholders at all levels.

Candidate must be fluent in both English and Mandarin (written and spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.