Branch Services, Executive (Miri)

Tokio Marine Life Insurance Malaysia Bhd; Miri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider located in Miri, Malaysia, is seeking a candidate to assist in branch operations. Responsibilities include aiding in daily tasks, providing customer service, managing claims, and handling financial transactions. Candidates should have a bachelor's degree and up to 2 years of experience in branch operations. This position involves direct interaction with customers and support for junior staff.

Qualifications

• 0-2 years of working experience in branch operations or related field.

Responsibilities

• Assist Branch OIC in performing daily branch operation tasks.
• Maintain branch operations and daily procedures.
• Provide assistance and support to junior staff/agents.
• Attend to customer and agent inquiries regarding policy matters.
• Check completeness of claim forms/documents.
• Act as chief cashier and ensure daily tally of premium collections.

Education

Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent

Job description

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To assist the Branch OIC in performing required & assigned daily branch operation tasks.

Key Duties & Responsibilities :

Maintain branch operations and daily procedures for each department's tasks as outlined below.

Participate & engage in daily tasks to meet service goals and objectives.

Provide assistance and support to junior staff/agents.

Summary:

Attend to walk-in/call-in customer & agent inquiries regarding policy matters.

Perform data alterations up to confer authority and maintain transaction records.

Follow up on outstanding requirements.

Claims:

Check completeness of claim forms/documents for all claim types, update client details & bank account numbers, and record, follow up, and monitor claim status.

New Business:

Screen proposal submissions and back-up data entry capturing.

Finance:

Act as "chief cashier" to ensure daily tally of premium collections, day-end collections, recording, report scanning, and handle all finance-related matters.

General Admin:

Maintain records, report defects of office assets/equipment/furniture, and update reports or daily/monthly templates.

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

0-2 years of working experience in branch operations or related field.

Position based in Miri.