Branch Manager (Taman Pelangi, JB)

ACT Health Clinic; Johor Bahru; On-site; MYR 200,000 - 250,000; Full time

Job summary

A wellness and regenerative medicine clinic in Johor Bahru seeks a dedicated leader to manage operations and enhance the clinic's performance. This role involves overseeing daily functions, driving sales, ensuring exceptional client service, and fostering a supportive team environment. The ideal candidate should have a minimum of 2 years of experience in the healthcare sector and possess strong leadership skills. Competitive salary and benefits, along with opportunities for professional development, are offered.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Qualifications

• Minimum 2 years of experience in the wellness and healthcare industry.
• Strong leadership skills and ability to motivate a team.
• Knowledge of trends and treatments in the healthcare industry.

Responsibilities

• Manage day-to-day operations ensuring efficient workflow.
• Drive sales performance through monitoring and strategies.
• Lead and support the clinic team to maintain high morale.

Skills

Leadership

Communication

Sales performance

Client service

Management systems proficiency

Job description

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 5 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands include Aglow Clinic a leading aesthetic clinic chain; Dr. Aglow, specializing in professional medical skincare products; ACT Health Clinic promoting wellness and regenerative medicine; and Aglow Hair, specializing in hair growth treatment.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Applicant will be responsible for the Wellness and Regenerative Medicine division, ACT Health of Aglow Medical Group.

ACT Health is dedicated to addressing aging related issue with a specific focus on health optimization and illness therapeutic solutions. Our team is dedicated to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits thereby contributing to good health, illness prevention and enhancement of overall well-being.

Job Summary

• Clinic Operations Oversight Manage day-to-day operations of the clinic, ensuring a smooth, efficient workflow and adherence to company standards and SOPs.
• Sales Performance & Target Achievement Drive personal and team sales performance by monitoring daily KPIs, implementing sales strategies and ensuring the achievement of branch revenue targets.
• Team Leadership & People Management Lead, coach and support consultants, therapists and clinical colleagues to ensure high morale, productivity and a collaborative team culture.
• Client Experience & Service Quality Ensure delivery of exceptional client service throughout the customer journey; resolve client concerns promptly and professionally.
• Staff Scheduling & Workflow Management Coordinate staff rosters, appointment bookings and treatment schedules to maximize productivity and client satisfaction.
• Training & Performance Development Support continuous team learning through on-the-job coaching, role-plays, performance reviews and guidance on sales and service excellence.
• Marketing & Campaign Execution Work closely with HQ to implement and localize marketing promotions, launches and seasonal campaigns within the clinic.
• Inventory & Stock Management Monitor treatment and stock levels, ensuring FIFO and minimize wastage through effective inventory controls.
• Compliance & Hygiene Standards Ensure the clinic compiles with regulatory, health and safety standards, including hygiene protocols and documentation practices.
• Reporting & Communication Submit timely reports on clinic performance, staff matters, and operational challenges to the Area Manager or HQ for alignment and support.

Key Requirements

• Minimum 2 years of experience managing a wellness and healthcare industry.
• Strong leadership and people management skills with the ability to coach and motivate a team.
• Passionate about the wellness and healthcare industry, with knowledge of current trends and treatments.
• Excellent communication and interpersonal abilities to handle both clients and team members professionally.
• Competent in using clinic management systems and basic sales or performance reporting tools.
• Flexible, proactive and solutions-oriented approach in a fast-paced environment.
• Candidates with Mandarin proficiency are preferred to effectively communicate with Mandarin-speaking clients.

Job Highlights

• Competitive salary and comprehensive benefits package offered.
• Join a prominent healthcare organization and be part of a leading team in the industry.
• Engage in a dynamic and collaborative work environment that values teamwork.
• Business partnership opportunities available for growth and success.
• Access to professional development and growth opportunities to enhance your career.