Branch Manager (Taman Pelangi, JB)

ACTIVE HEALTH PARTNER SDN BHD; Johor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Professional for their Wellness and Regenerative Medicine division. The role involves managing daily clinic operations, driving sales performance, and fostering a collaborative team culture. Ideal candidates will demonstrate strong leadership skills, a passion for healthcare, and the ability to ensure exceptional client service. This position offers competitive salary and comprehensive benefits, with opportunities for professional development.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Qualifications

• Minimum 2 years of experience in wellness and healthcare management.
• Strong leadership and people management skills.
• Knowledge of current trends and treatments in wellness and healthcare.
• Excellent communication skills for client and team interaction.
• Proficient in clinic management systems.

Responsibilities

• Manage daily operations of the clinic ensuring workflow efficiency.
• Drive team sales performance and achieve revenue targets.
• Lead and support consultants to maintain team morale.
• Deliver exceptional client service throughout customer journey.
• Coordinate staff schedules and treatment appointments.

Skills

Leadership skills

Interpersonal Communication

Sales Performance Monitoring

Team Coaching

Tools

Clinic Management Systems

Sales Reporting Tools

Job description

Aglow Medical Group is a trusted and rapidly expanding corporation, that has transitioned into a network of 20 clinics within a remarkable 5 year span. As the company continues to evolve, it has expanded its reach to include a distinguished portfolio of four unique brands, each excelling in its specialized areas of healthcare and skincare. These brands includeAglow Clinica leading aesthetic clinic chain;Dr. Aglow, specializing in professional medical skincare products;ACT Health Clinic promoting wellness and regenerative medicine; andAglow Hair, specializing in hair growth treatment.

Offering a comprehensive range of medical-grade solutions for complete head-to-toe treatments, our services are designed to deliver gratifying results within an elegant and serene atmosphere. Our unwavering commitment to exceptional client service is characterized by a warm, effective, and genuine approach, ensuring that each client receives the utmost care and attention they deserve.

Applicant will be responsible for the Wellness and Regenerative Medicine division, ACT Health of Aglow Medical Group.

ACT Health is dedicated to addressing aging related issue with a specific focus on health optimization and illness therapeutic solutions. Our team is dedicated to promoting 'Healthful Enthusiasm' among our clients. We believe in fostering positive and beneficial habits thereby contributing to good health, illness prevention and enhancement of overall well-being.
Job Summary:

Clinic Operations Oversight
Manage day-to-day operations of the clinic, ensuring a smooth, efficient workflow and adherence to company standards and SOPs/

Sales Performance & Target Achievement
Drive personal and team sales performance by monitoring daily KPIs, implementing sales strategies and ensuring the achievement of branch revenue targets.

Team Leadership & People Management
Lead, coach and support consultants, therapists and clinical colleagues to ensure high morale, productivity and a collaborative team culture.

Client Experience & Service Quality
Ensure delivery of exceptional client service throughout the customer journey; resolve client concerns promptly and professionally.

Staff Scheduling & Workflow Management
Coordinate staff rosters, appointment bookings and treatment schedules to maximize productivity and client satisfaction.

Training & Performance Development
Support continuous team learning through on-the-job coaching, role-plays, performance reviews and guidance on sales and service excellence.

Marketing & Campaign Execution
Work closely with HQ to implement and localize marketing promotions, launches and seasonal campaigns within the clinic

Inventory & Stock Management
Monitor treatment and stock levels, ensuring FIFO and minimize wastage through effective inventory controls.

Compliance & Hygiene Standards
Ensure the clinic compiles with regulatory, health and safety standards, including hygiene protocols and documentation practices.

Reporting & Communication
Submit timely reports on clinic performance, staff matters, and operational challenges to the Area Manager or HQ for alignment and support

Key Requirements

Minimum 2 years of experience managing a wellness and healthcare industry.

Strong leadership and people management skills with the ability to coach and motivate a team.

Passionate about the wellness and healthcare industry, with knowledge of current trends and treatments.

Excellent communication and interpersonal abilities to handle both clients and team members professionally.

Competent in using clinic management systems and basic sales or performance reporting tools.

Flexible, proactive and solutions-oriented approach in a fast-paced environment.

Candidates with Mandarin proficiency are preferred to effectively communicate with Mandarin-speaking clients.

Job Highlights

Competitive salary and comprehensive benefits package offered.

Join a prominent healthcare organization and be part of a leading team in the industry.

Engage in a dynamic and collaborative work environment that values teamwork.

Business partnership opportunities available for growth and success.

Access to professional development and growth opportunities to enhance your career.

Unlock job insights

AI Job match analysis Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a Health Consultant?
• How would you rate your English language skills?
• How would you rate your Mandarin language skills?
• Do you have sales experience in the health & beauty retail industry?
• How many years' experience do you have as a Wellness Consultant?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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