Bilingual Mandarin/English Customer Support - Remote

Flip Marketing; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic marketing agency based in Kuala Lumpur is seeking dedicated Customer Service representatives. Responsibilities include handling customer inquiries, providing solutions, and ensuring satisfaction. Ideal candidates should have Mandarin and English proficiency, preferably with prior customer service experience, though fresh graduates are welcome. The position offers work from home flexibility, performance bonuses, and attractive leave benefits including annual and paternity leaves.

Benefits

Work From Home Job

EPF, SOCSO included

Bonus

Triple pay on public holiday

Birthday Leave

Annual Leave Up to 24 days

Dental Claim

Medical claim & body check-up

Paternity leave

Maternity leave

Marriage leave

Qualifications

• Minimum Diploma or higher.
• Previous customer service experience prioritized.
• Fresh graduates encouraged to apply.

Responsibilities

• Handle customer enquiries efficiently.
• Provide timely solutions to customer problems.
• Ensure customer satisfaction with excellent service.
• Manage high volumes of incoming messages.
• Resolve complaints promptly.
• Maintain good customer relationships.
• Follow communication guidelines.
• Deliver accurate information to customers.
• Improve current processes.
• Ensure customer satisfaction with clients.

Skills

Mandarin proficiency

Good English proficiency

Communication skills

Interpersonal skills

Computer literacy

Able to handle customer enquiries

Education

Diploma or higher

Job description

A dynamic marketing agency based in Kuala Lumpur is seeking dedicated Customer Service representatives. Responsibilities include handling customer inquiries, providing solutions, and ensuring satisfaction. Ideal candidates should have Mandarin and English proficiency, preferably with prior customer service experience, though fresh graduates are welcome. The position offers work from home flexibility, performance bonuses, and attractive leave benefits including annual and paternity leaves.