Bilingual Customer Support & AI Insights Specialist

SummitNext Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking talented Customer Service Representatives to support AI model training and deliver high-quality customer support. This full-time position requires excellent communication in English and Malay, alongside a diploma or higher education. Benefits include EPF, SOCSO, and various leaves. Ideal candidates should be customer-oriented, detail-oriented, and able to thrive in a fast-paced environment.

Benefits

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Qualifications

• Minimum 6 months of experience in call center customer service / AI / chatbot training preferred.
• Candidates without relevant experience but with a willingness to learn are encouraged to apply.
• Strong attention to detail to ensure accuracy and compliance.

Responsibilities

• Support AI model training through annotation and customer interaction insights.
• Analyze logs and user feedback to improve coverage and resolution rates.
• Recommend and monitor key performance indicators for customer service processes.
• Prepare detailed reports and provide actionable insights based on analysis findings.
• Review and maintain the knowledge base for chatbots and customer service.

Skills

Excellent communication skills in English

Excellent communication skills in Malay

Customer-oriented mindset

Proficient in Microsoft Office Suite

Interpersonal skills

Ability to perform under pressure

Education

Diploma and above in any field

SPM graduates also welcome

Job description

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking talented Customer Service Representatives to support AI model training and deliver high-quality customer support. This full-time position requires excellent communication in English and Malay, alongside a diploma or higher education. Benefits include EPF, SOCSO, and various leaves. Ideal candidates should be customer-oriented, detail-oriented, and able to thrive in a fast-paced environment.