Bilingual Cantonese Travel Customer Support (24/7)

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Malaysia seeks a Customer Service Representative to manage customer inquiries via calls and emails. Candidates should be proficient in Mandarin, Cantonese, and English, with strong problem-solving skills. Experience in a call center is preferred but fresh graduates are welcome. The role involves a 24/7 shift rotation, offering competitive salary and benefits including comprehensive medical coverage and opportunities for career advancement. Join us for a platform of growth and development.

Benefits

Competitive Salary

Comprehensive medical & dental coverage

Generous annual and sick leave

Career advancement opportunities

Collaborative team culture

Modern office facilities

Corporate discounts

EPF, SOCSO

Qualifications

• Proficient in Mandarin, Cantonese, and English for customer communications.
• Strong problem-solving and critical thinking abilities.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls and emails.
• Respond to customer inquiries and complaints professionally.
• Maintain detailed records of customer interactions.
• Participate in continuous improvement feedback processes.

Skills

Proficient in Mandarin

Proficient in Cantonese

Proficient in English

Problem-solving skills

Critical thinking

Customer service experience

Education

SPM, UEC, O-Level or higher

Job description

A leading customer service provider in Malaysia seeks a Customer Service Representative to manage customer inquiries via calls and emails. Candidates should be proficient in Mandarin, Cantonese, and English, with strong problem-solving skills. Experience in a call center is preferred but fresh graduates are welcome. The role involves a 24/7 shift rotation, offering competitive salary and benefits including comprehensive medical coverage and opportunities for career advancement. Join us for a platform of growth and development.