Barista - ZUS Signature Taman Paramount, Petaling Jaya

FastJobs; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee brand in Malaysia is seeking a skilled Barista to join their team. Responsibilities include leading customer engagement initiatives, ensuring high standards in coffee preparation, and mentoring fellow baristas. Ideal candidates will have proven experience in customer service, strong coffee knowledge, and the ability to handle pressure. Good communication skills in English and Bahasa Malaysia are essential for this role. This is an opportunity to work in a dynamic environment focused on delivering exceptional service.

Qualifications

• Proven experience as a Coffee Barista, with a strong track record of excellent customer service.
• Ability to remain calm under pressure and resolve customer issues effectively.
• Good command of both written and spoken English and Bahasa Malaysia.

Responsibilities

• Lead customer engagement activities and gather feedback.
• Ensure consistency and excellence in coffee preparation.
• Mentor and train other baristas in advanced techniques.
• Address and resolve customer issues swiftly.
• Suggest and implement improvements in service flow.

Skills

Customer service

Coffee preparation

Communication skills

Problem-solving

Interpersonal skills

Education

Secondary School/SPM certificate

Job description

Barista - ZUS Signature Taman Paramount, Petaling Jaya

"ZUS Signature" is ZUS COFFEE's premium concept café targeting sophisticated customers. We aim to provide exceptional customer service, extensive coffee knowledge and a comfortable atmosphere for our customers.

Responsibilities

• Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.
• Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
• Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.
• Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.
• Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Requirements

• Vaccinated with at least 2 doses
• Proven experience as a Coffee Barista, with a strong track record of excellent customer service
• Ability to remain calm under pressure and resolve customer issues effectively
• Candidate must possess at least a Secondary School/SPM certificate in any field
• Good command of both written and spoken English and Bahasa Malaysia
• Good interpersonal skills, energetic and willing to learn new knowledge
• A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.