Assistant Vice President Team Lead Card Ops Processing

United Overseas Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading Asian bank in Kuala Lumpur seeks a Team Lead for its Card Operations. The role entails managing the data entry team, ensuring compliance and operational efficiency. Key responsibilities include supervising team performance, overseeing outsourced vendors, and spearheading process improvements. Candidates should possess a Bachelor's degree along with 5-8 years of relevant experience, including leadership roles. Strong communication skills and proficiency in Microsoft Office are essential for success in this role.

Qualifications

• 5-8 years of relevant experience, including at least 2 years in a leadership role.
• Experience in CARD OPERATIONS and reconciliation is an advantage.
• Effective communication and stakeholder management abilities.

Responsibilities

• Lead and supervise the data entry team, ensuring compliance and operational excellence.
• Allocate resources and manage daily workloads for optimal productivity.
• Support automation initiatives and participate in system enhancement activities.

Skills

Leadership skills

Communication skills

Stakeholder management

Proficiency in Microsoft Office

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Office

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Our values – Honorable, Enterprising, United and Committed – guide everything we do, from how we work to the long‑term success we build for our employees, customers and communities.

Job Description

The Team Lead is responsible for managing the data entry function within Card Operations, ensuring accurate, compliant, and timely processing of requests and applications, maintaining operational efficiency and supporting process improvements and automation initiatives. The role involves supervising a team, overseeing outsourced vendors, and coordinating with key stakeholders to ensure adherence to service standards and regulatory requirements.

Key Responsibilities

• Lead and supervise the data entry team, setting clear performance standards, monitoring accuracy and compliance, and ensuring all tasks are completed within agreed turnaround times and service level agreements. Provide guidance and support to maintain operational excellence.
• Allocate resources effectively and manage daily workloads, ensuring optimal team productivity. Address and resolve operational issues or escalations promptly to minimize disruptions.
• Ensure full compliance with Standard Operating Procedures, internal policies, guidelines, and regulatory requirements by implementing robust controls and monitoring mechanisms. Proactively mitigate operational risks through strict adherence to established standards and continuous process reviews.
• Identify operational process gaps and implement effective solutions to improve efficiency, minimize errors, and streamline workflows, ensuring optimal team performance and service delivery.
• Support automation initiatives and participate in system enhancement activities, including conducting User Acceptance Testing to validate functionality and ensure successful implementation of new change requests and projects.
• Provide ongoing coaching and structured training programs to enhance team skills and knowledge, while conducting performance reviews to foster continuous learning and professional growth.
• Prepare and maintain accurate operational reports (daily, weekly, monthly) for management review, providing insights into performance and areas for improvement.
• Collaborate with key stakeholders to resolve queries and ensure smooth end-to-end operations.
• Oversee outsourced vendors for application data entry and document imaging, ensuring compliance with agreed SLAs, quality standards, and timely delivery of services.

Job Requirements

• Bachelor’s degree or equivalent qualification.
• 5-8 years of relevant experience, including at least 2 years in a leadership role.
• Experience in CARD OPERATIONS and reconciliation is an advantage.
• Strong leadership and people management skills.
• Effective communication and stakeholder management abilities.
• Proficiency in Microsoft Office, including advanced formulas, functions, and Power Query.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.