Associate/Specialist, Sales Support (English Speaker)

Concentrix; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology leader in Kuala Lumpur seeks an Associate/Specialist in Sales Support to assist the sales team with administrative tasks, quoting, and client database integrity. The ideal candidate will have a diploma or degree, proficiency in English, and strong attention to detail. This role also offers opportunities for professional growth and comes with a range of benefits including health insurance and flexible work arrangements.

Benefits

Group Term Life Insurance

Group Health Insurance

Flexi-benefit package

Employee Assistance Program

Learning and Development Program

Qualifications

• Malaysia citizen required.
• Up to 1 year of relevant experience for Associate; 2-3 years for Specialist.
• Expected to handle confidential information with integrity.

Responsibilities

• Prepares quotes for contract renewal and RFP/RFI responses.
• Maintains quote documentation with accurate pricing.
• Ensures integrity of client information in database systems.
• Responds to external and internal queries in a professional manner.

Skills

Proficient in English

Advanced knowledge of Microsoft Office

Strong attention to detail

Effective communication skills

Ability to manage administrative tasks

Education

Diploma/Degree

Job description

Overview

Job Title: Associate/Specialist, Sales Support (English Speaker)

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are Concentrix. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. You will support our sales teams by researching sales contracts, preparing price quotations, and maintaining process integrity for administrative tasks. You will have access to training opportunities to grow your skills and career. Owning your future is encouraged at Concentrix.

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative tasks. Uses intermediate to advanced knowledge of product and service offerings to support customers and sales teams.

Responsibilities

• Prepares quotes for contract renewal and RFP/RFI responses
• Maintains quote documentation with accurate pricing and configurations
• Ensures the integrity of client information in database systems
• Updates and manages Excel spreadsheets
• Responds to external and internal queries in a professional, client-oriented manner
• Performs bookings (Purchase Order processing) and booking reconciliation
• Performs QA self-check and peers-check
• Growing skill and subject matter expertise to perform quality assurance and identify areas for improvement
• Seeks counsel and guidance from more senior Sales Support staff and management, as needed
• Prioritizes tasks to meet deadlines with attention to detail
• Handles medium to high priority escalation items, escalating complex items to management for review
• Maintains and improves Knowledge Base Tool
• Identifies operational risks and calls them out to management for review
• Participates in KMIP (Know, Measure, Improve, Perfect) in daily activities as relevant to the role
• Other duties as assigned

Qualifications

• Malaysia citizen
• Associate: Diploma/Degree, up to 1 year of relevant experience preferred
• Specialist: Diploma/Degree, 2-3 years of relevant experience preferred
• Proficient in English for effective communication
• Advanced knowledge of Microsoft Office (Word, Excel)
• Strong attention to detail
• Effective verbal and written communication skills
• Ability to handle confidential information with integrity
• Independent worker with a team-player mindset
• Proven ability to manage administrative tasks, organize materials, prioritize, and meet deadlines
• Ability to analyze, problem-solve, and recommend corrective actions for high complexity scenarios; escalate to management as needed
• Ability to articulate issues clearly and propose solutions
• Focus on customer needs and ability to communicate with higher level staff
• Proven success under pressure and tight deadlines
• Experience following scripts/processes according to contractual agreements
• Proven multi-tasking, prioritization, and time management
• Ability to follow established procedures and practices
• Proven aptitude to learn new technology and data

Privacy and Information Security

• Adhere to security requirements in the process
• Protect the privacy of personal information

Benefits and Perks

• Group Term Life Insurance
• Group Health Insurance with coverage for dependents
• Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
• Employee Assistance Program
• Rewards and Recognition Program
• Learning and Development Program
• Fun & Diversity Employee Engagement

Accommodation and Diversity

We are committed to equal opportunity for all qualified applicants regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin or disability.

Other information

• Working Arrangement: 4 days WFH, 1 day WFO
• Working Hours: Monday to Friday, 4:00 PM - 1:00 AM
• Office Location: Wisma Mont Kiara, Kuala Lumpur

If this sounds like an interesting opportunity, hit apply!

Only shortlisted candidates will be contacted.

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English (Required)

Time Type: Full time

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