Associate Software Engineer - 24/7 Production Support

Sitecore; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global digital experience company is seeking an Associate Software Engineer to support customers in resolving complex technical issues related to their products. This role requires strong problem-solving skills, object-oriented programming knowledge, and the ability to analyze product behaviors. Candidates should possess excellent communication skills in English and be ready to participate in a 24x7 shift rotation, including evenings and weekends. Join an innovative team to enhance product stability and support processes.

Qualifications

• Outstanding problem solving and logical thinking skills.
• Understanding of object-oriented programming concepts.
• Understanding of client-server software architecture.
• Experience working with data structures and creating software algorithms.
• Great communication skills in English.

Responsibilities

• Troubleshoot and resolve complex technical issues related to Sitecore products.
• Analyse product behaviour and usage patterns to identify root causes.
• Develop patches, configuration adjustments, and code examples to support customers.
• Collaborate with internal teams to improve product stability and support processes.
• Participate in a 24x7x365 shift rotation.

Skills

Problem solving

Logical thinking

Communication skills in English

Tools

Linux

Kubernetes

Elastic

Redis

Kibana

Grafana

Kafka

GraphQL

Cloudflare

Job description

A global digital experience company is seeking an Associate Software Engineer to support customers in resolving complex technical issues related to their products. This role requires strong problem-solving skills, object-oriented programming knowledge, and the ability to analyze product behaviors. Candidates should possess excellent communication skills in English and be ready to participate in a 24x7 shift rotation, including evenings and weekends. Join an innovative team to enhance product stability and support processes.