Associate Officer ( Account Maintenance )

United Overseas Bank; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading Asian bank is seeking an Associate Officer for Account Maintenance in Kuala Lumpur. The role involves processing account openings and maintaining customer data, ensuring accuracy within service level agreements. Candidates should have 1-2 years of relevant experience, strong analytical and problem-solving skills, and be proficient in Microsoft Office. This position offers a dynamic work environment with opportunities for career growth and is suitable for self-motivated team players.

Benefits

Equal opportunity employer

Career progression opportunities

Qualifications

• 1 - 2 years of relevant experience preferred.
• Ability to multi-task in a fast-paced environment.
• Meticulous with an eye for detail.

Responsibilities

• Process Account Opening and Customer Data Maintenance requests.
• Complete data maintenance requests with accuracy.
• Handle enquiries and escalations from Singapore Branches.

Skills

Analytical skills

Problem-solving skills

Microsoft Excel

Communication skills

Team player

Tools

Microsoft Office

Job description

Associate Officer (Account Maintenance)

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About UOB Innovation Hub 2 (InnoHub2)

UOB Innovation Hub 2 (InnoHub2) is a UOB‑wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.

As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.

Job Description

• Process Account Opening and/or Customer & Account Data Maintenance requests for Individual Customers.
• Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement.
• Handle enquiries/ escalation from Singapore Branches and Business & Support Units.
• Assist in adhoc duties, as assigned.

Requirements

• Preferably 1 - 2 years of relevant experience.
• Able to multi‑task and cope with change and diversity in a fast‑paced environment.
• Possess strong analytical and problem‑solving skills, able to think objectively and ‘think outside the box’ when analyzing issues.
• Meticulous with an eye for details and quality mindset.
• Strong cross‑functional collaboration and communications skills, driving outcomes through influence and negotiations.
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint.
• Team player, self‑motivated and resourceful.

Additional Requirements

• Be a Part Of the UOB Family.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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