Associate Market Manager (Kuala Lumpur)

Expedia Group; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel technology company based in Selangor seeks an Associate Market Manager to develop partnerships with hotel partners. The role involves providing data insights and ensuring product optimization on Expedia sites. Ideal candidates possess 2+ years in account management or consultative sales, are passionate about travel, and demonstrate strong analytical and multitasking skills. Join us to shape the future of travel within a supportive and inclusive work culture.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Flexible work model

Career development resources

Qualifications

• 2+ years of experience in account management, partner/client success, or consultative sales.
• Proficient in English, other languages a plus.
• Passionate about travel and innovative technology.

Responsibilities

• Develop and maintain partnerships by providing data insights.
• Optimize hotel partners' products on Expedia Group sites.
• Secure rates and availability during high demand periods.

Skills

Account management

Consultative sales

Analytical skills

Proficient in English

Multitasking

Job description

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Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Associate Market Manager (Based in Selangor)

Introduction to the Team

The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand.

The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace.

What you'll do:

• Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
• Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
• Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
• Secure seasonal deals and promotions to support the brands’ merchandising and marketing efforts
• Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of: Unique market insights (partner reports, competitive data, key performance drivers), In-house revenue management tools (Rev+), Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers), Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities and Self-service tools (Expedia Partner Central)
• Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
• Guide and support Hotel Partners to deliver the best traveler experience
• Promote self-service
• Conduct regular self-learning to improve skills
• Travel for partner visits 0-20% of the time

Who you are:

• 2+ years of experience in account management, partner/client success, consultative sales, or related field
• Proficient in English, Other additional languages a plus
• Passionate about travel
• Work independently and collaboratively with a diverse team
• Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
• Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by leadership team
• Continue to follow up when facing testing situations.
• Present ideas and directives clearly and persuasively
• Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
• Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
• Possess a growth mindset, consistently using feedback to improve in role
• Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
• Drive for results

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.