Associate - Customer Service

Sutherland; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global technology and business services company in Kuala Lumpur is hiring a Consultant to enhance customer experience through calls, email, and social media. The ideal candidate should be a graduate eligible to apply in 2025, with excellent English skills and the flexibility to work shifts. This role involves resolving customer inquiries and achieving productivity goals within a supportive environment.

Benefits

Cab facilities available (within 25 Kms of office location)

Qualifications

• Eligibility criteria for any graduate passing in 2025.
• Strong communication skills in English.
• Ability to work in shifts, including nights.

Responsibilities

• Deliver outstanding customer experience via various channels.
• Resolve customer requests and inquiries efficiently.
• Achieve contact center statistics and SLAs.

Skills

Excellent verbal and written English language skills

Good analytical and typing skills

Flexibility to work shifts including nights

Education

HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA)

Job description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications

• Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information

• WorkLocation: Cochin.
• Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
• Perks: Cab facilities available (within 25 Kms of office location).
• Disclaimer:- Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “**********@Sutherlandglobal.com”

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