Assistant Spa Manager

Mandarin Oriental Hotel Group Limited; Desaru; On-site; MYR 200,000 - 250,000; Full time

Job summary

A luxury hotel group located in Johor is seeking an Assistant Spa Manager for The Sirēya Desaru Coast. You will oversee spa operations, ensuring guest satisfaction while maintaining compliance with health and safety regulations. The ideal candidate should have 2-3 years of experience in spa operations, including supervisory experience. The role demands strong leadership and organizational skills. The hotel group offers extensive learning and development programs, health benefits, and the opportunity for complimentary stays at properties worldwide.

Benefits

Learning & Development programs

Complimentary MOstay

Health & Colleague Wellness benefits

Qualifications

• Knowledge of a wide range of spa treatments and wellness products.
• Minimum 2–3 years of experience in spa operations.
• At least 1 year in a supervisory or senior therapist role.

Responsibilities

• Assist the Spa Manager in overseeing daily spa operations.
• Supervise, train, and motivate spa staff.
• Ensure smooth scheduling of appointments.
• Maintain cleanliness and hygiene in spa areas.
• Monitor inventory and assist in stock control.
• Handle guest inquiries and feedback professionally.

Skills

Leadership

Customer service

Communication

Organizational skills

Sales-driven mindset

Job description

The Sirēya Desaru Coast is looking for a Assistant Spa Manager to join our Spa team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

The Sirēya is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award‑winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in The Sirēya Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Assistant Spa Manager supports the daily operations of the spa, ensuring a high level of guest satisfaction and service excellence. This role involves supervising spa staff, coordinating schedules, maintaining standards, and assisting in achieving sales and wellness targets.

As Assistant Spa Manager, you will be responsible for the following duties:

• Assist the Spa Manager in overseeing daily spa operations, including treatment rooms, reception, and retail areas.
• Supervise, train, and motivate spa therapists, receptionists, and support staff to deliver exceptional service.
• Ensure smooth scheduling of appointments, staff shifts, and treatment availability.
• Maintain a high level of cleanliness, safety, and hygiene in all spa areas.
• Monitor inventory of spa products, linens, and supplies; assist in stock ordering and control.
• Support marketing and promotional efforts to drive spa revenue and guest engagement.
• Handle guest inquiries, complaints, and feedback professionally and promptly.
• Monitor staff performance and assist in staff evaluations and development.
• Ensure compliance with all health and safety regulations and protocols.
• Prepare operational reports as required by the Spa Manager or management.

As Assistant Spa Manager, we expect from you:

• Knowledge of a wide range of spa treatments and wellness products.
• Strong leadership, organizational, and customer service skills.
• Excellent communication and interpersonal abilities.
• Sales-driven mindset with attention to detail.
• Minimum 2–3 years of experience in spa operations, including at least 1 year in a supervisory or senior therapist role.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’re Fans. Are you?