Assistant Shop Manager/Product Supervisor

Sports Direct Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading sports retailer in Kuala Lumpur is seeking an Assistant Shop Manager to lead and motivate the outlet team. The role involves ensuring excellent customer service, managing daily operations, and achieving sales targets. Ideal candidates will have at least a Certificate in Retail Management, 2+ years in a supervisory role in retail, and a passion for sports. The position requires strong leadership and communication skills, along with a willingness to work long hours and weekends.

Qualifications

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision-making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Handle the overall shop operations in the absence of the Shop Manager.
• Assist to monitor stock delivering & processing.

Job description

Assistant Shop Manager

Responsibilities

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absence of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad‑hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

Requirements

• At least a Certificate/Diploma in Retail Management or relevant discipline.
• At least 2 years working experiences at supervisory level in reputable retail companies at similar size.
• Have passion and knowledge in sports is an advantage.
• Proven team leadership and management skills.
• Good analytic, problem solving and decision‑making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.
• Open for relocation.

Product Supervisor (AEON NILAI, IOI PUTRAJAYA, MONT KIARA)

Responsibilities

• Assist to coach and train sales assistant in products knowledge and customer service standards.
• Assist in achieving monthly sales target of the shop.
• Assist in monitoring stock delivering & processing.
• Assists in stock replenishment activities.
• Assists in Stock‑take (routine, ad‑hoc and/or annual).
• To perform duty as according to all Operational and Customer Service SOPs as well to make Sales Assistants are following the same.
• To assist in product display arrangement and visual merchandising.
• Stand in for Assistant Shop Manager if needed to handle departmental operations and ensure consistency in the standard of retail operations.
• To assist in maintenance and cleaning of shop premises.
• To assist in stock take (routine, ad‑hoc & annual) as and when required.
• Update to Shop Manager on staff performance.
• Update to Shop Manager if any Customer feedbacks.
• Implement/execute sales & promotion plans as and when required.
• Any other legal assignments requested by management from time to time.

Requirements

• SPM with at least 2 years’ experience as Supervisor in retail industry / Diploma with at least 2 years as Sales Assistant (or equivalent).
• Have passion with Sports and retail industry.
• Proven small team leadership and management skills.
• Have knowledge in analytic, problem solving and decision‑making skills.
• Good customer service, communication and interpersonal skills.
• Willing to work long hours, weekends, public holidays and shift duty.