Assistant Outlet Manager

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking a dynamic Assistant Outlet Manager. This role involves overseeing operations, ensuring guest service, and maintaining food quality and safety standards. The candidate must have a diploma in tourism or hospitality, along with a minimum of three years of experience in a similar position. Strong leadership, communication skills, and knowledge in food and beverage are essential. Candidates must be Malaysian citizens or permanent residents.

Qualifications

• Minimum of three years working experience in a similar capacity.
• Good command of English, ability to speak additional languages is an advantage.
• Excellent knowledge in beverage.

Responsibilities

• Implement service standards and procedures.
• Work closely with the Chef on quality and cost control of food.
• Drive training and development programs for the F&B team.

Skills

Food and beverage service techniques

Leadership

Communication

Customer service

Team training and development

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage

Reports To: Outlet Manager

Job Summary: The Assistant Outlet Manager oversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skills and Qualification

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellentin Beverage knowledge.
• Excellent in
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.