Assistant Manager (Public Relation & Customer Care)

Tunku Abdul Rahman University; Kampar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A public university in Malaysia is seeking an Assistant Manager (Public Relation & Customer Care) to manage public communications and customer care operations. The ideal candidate will have a Bachelor’s degree in related fields and 3-5 years of relevant experience, alongside strong communication skills in Bahasa Malaysia, English, and Mandarin. Responsibilities include liaising with stakeholders, overseeing patient relations, and handling sensitive situations professionally. This is a key role for ensuring a positive organizational image.

Qualifications

• 3–5 years of experience in PR, communications, or patient relations, preferably in a hospital.
• Excellent command of written and spoken Bahasa Malaysia, English, and Mandarin.

Responsibilities

• Manage public relations and communication activities to maintain a positive hospital image.
• Liaise with patients, families, media, corporate clients, and external stakeholders.
• Support hospital events, campaigns, and community or corporate engagements.
• Oversee customer care and patient relations operations, including feedback and complaints.
• Handle sensitive cases and service recovery professionally.
• Coordinate with medical, nursing, and support departments to resolve service-related issues.
• Prepare official communications, responses, and management reports.
• Supervise and guide customer care/front desk staff to ensure service standards.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Ability to handle sensitive situations

Education

Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields

Job description

Overview

Assistant Manager (Public Relation & Customer Care) – Tunku Abdul Rahman University, Kampar, Perak

Manage public relations and communication activities to maintain a positive hospital image. Liaise with patients, families, media, corporate clients, and external stakeholders. Support hospital events, campaigns, and community or corporate engagements. Oversee customer care and patient relations operations, including feedback and complaints. Handle sensitive cases and service recovery professionally. Coordinate with medical, nursing, and support departments to resolve service-related issues. Prepare official communications, responses, and management reports. Supervise and guide customer care/front desk staff to ensure service standards.

Responsibilities

• Manage public relations and communication activities to maintain a positive hospital image.
• Liaise with patients, families, media, corporate clients, and external stakeholders.
• Support hospital events, campaigns, and community or corporate engagements.
• Oversee customer care and patient relations operations, including feedback and complaints.
• Handle sensitive cases and service recovery professionally.
• Coordinate with medical, nursing, and support departments to resolve service-related issues.
• Prepare official communications, responses, and management reports.
• Supervise and guide customer care/front desk staff to ensure service standards.

Qualifications

• Requirement
• Bachelor’s Degree in Public Relations, Communications, Hospital Management, or related fields.
• 3–5 years of experience in PR, communications, or patient relations, preferably in a hospital.
• Strong communication, interpersonal, and problem-solving skills.
• Able to handle sensitive situations calmly and professionally.
• Excellent command of written and spoken Bahasa Malaysia, English, and Mandarin to effectively communicate with our diverse client base and stakeholders.