Assistant Manager-Property Management (Customer Care)

Eastern & Oriental Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management firm is seeking an Assistant Manager for Property Management in Kuala Lumpur. The role involves managing owner feedback, ensuring compliance with service standards, and overseeing building defects. Candidates should have a Bachelor's degree in a related field and at least 4 years of experience in high-rise facility management. Strong interpersonal and communication skills are essential. Join us to contribute to a legacy of exceptional living experiences.

Qualifications

• At least 4 years solid experience in managing high rise facilities and customer service in property industry.
• Experience in defects rectification is an advantage.
• Knowledge on building defects and compliance with relevant Acts.

Responsibilities

• Attend to owners’ feedback professionally and provide reasonable alternatives.
• Monitor and organise documentation on building defects.
• Conduct random pre-handover inspections prior to formal handover.
• Establish procedures for opening and closing defect lists.
• Maintain good rapport with owners, tenants, and residents.

Skills

Customer service

Interpersonal communication

Initiative

Education

Bachelor Degree in Building and Facilities Management

Property Management or related field

Job description

Assistant Manager-Property Management (Customer Care)

Join us at Eastern & Oriental Berhad to shape refined living experiences and inspiring spaces. We welcome you to contribute to our legacy of exceptional, timeless addresses. Apply now for a career in Property Management with us, where your drive meets endless possibilities.

The position is based in our KL Office in Malaysia.

Responsibilities

• Attend to owners’ feedback professionally in compliance with E&O’s service standards and provide reasonable alternatives in resolving customers’ feedback
• Monitor and organise the documentation on all building defects (including reports and photos), working in collaboration with departments and contractors to ensure timely completion
• Initiate handover preparations and conduct random pre-handover inspections prior to the formal handover
• Organise Pre-VP (Vacant Possession) briefings with contractors to resolve any handover and defect liability period (DLP) issues
• Establish procedures for opening and closing defect lists, ensuring timely submissions of the Property Management team for smooth, error‑free transitions and progress tracking
• Establish strong relationship with local authorities and maintain good rapport with owners/tenants/residents
• Monitor and check compliance to Strata Management Act, Strata Title Act, Building and Common Property Act with Building By‑Laws/ Tenant’s Handbook.

Qualifications

• Bachelor Degree in Building and Facilities Management, Property Management or related field
• At least 4 years solid experience in managing high rise facilities and customer service in property industry with experience in defects rectification an advantage
• Knowledge on building defects
• Well versed in the Building Maintenance and Strata Management Act
• Able to work independently, possess initiative, strong interpersonal and communication skills