Area Executive Retail Operations

gradmalaysia.com; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading F&B retail company is seeking an Area Executive to manage daily outlet operations, drive sales, supervise staff, and ensure compliance with quality and HR standards. The ideal candidate has a diploma or degree in business, at least 1 year of experience in the F&B industry, and excellent interpersonal and analytical skills. This role requires fluency in English and is based in Johor Bahru, offering an opportunity to lead and participate in continuous improvement activities.

Qualifications

• Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
• Demonstrate knowledge and understanding of the industry/market/customers.
• Must be based in Johor Bahru.

Responsibilities

• Drive sales generating activities to achieve sales target.
• Supervise outlet performance and control operating costs.
• Ensure compliance in stock management and perform audits.
• Recruit and monitor outlet personnel, ensuring HR compliance.
• Ensure product quality and staff training to meet service standards.
• Oversee marketing activities and improve customer service.
• Monitor operations KPIs and track performance.

Skills

Excellent interpersonal skills

Strong analytical capabilities

Good written and verbal communication

Self-motivated

Result oriented

Fluency in English

Education

Minimum Diploma/Degree in business related studies

Job description

Job Summary

To be responsible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company).

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.
• Ensure sales collection is in order and banked into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
• To control all other operating costs i.e. outlets expenses and outlet labour cost.
• To perform monthly cash audit check for outlets.
• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.
• Proper stock accountability i.e. stock count, ordering and usage.
• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel.
• To monitor/control on outlet attrition rate.
• Plan appropriate placement of staff.
• Provide necessary direction on manpower planning during peak season or when necessary.
• Ensure compliance to labour law when handling HR issues.

Product & Service Quality

• Ensure all the products are prepared according to SOP.
• Ensure outlet compliance to set hygiene standards to prepare safe foods.
• Plan and organize necessary training or activities to achieve service standards.
• Take corrective action to prevent recurrence of customer complaints.

Marketing Activities

• Ensure proper execution of advertising and promotion activities.
• Report the progress and effectiveness to the management.
• Improve and monitor customer service.

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review.
• Ensure KPI results are tracked and recorded.

Others

• To carry out any reasonable request made by management.
• To attend meeting or training session as required by management.
• Monitoring pest control and maintenance of the outlets.
• Set up new outlet and promotion counter.

Leadership Responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.
• Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
• Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous improvement.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent.
• Must be based in Johor Bahru.
• Minimum 1 year related working experience as Area Executive in the F&B retail chain industry.
• Excellent interpersonal skills and strong analytical capabilities.
• Good written and verbal communication & presentation skills.
• Self-motivated and result oriented.
• Demonstrate fluency in English, both written and spoken.
• Demonstrate knowledge and understanding of the industry/market/customers.