AR Specialist: Cash Collections & Dispute Resolution

Baxter; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare company in Malaysia seeks an Accounts Receivable Specialist to manage a portfolio of customers, focusing on cash collections and resolving disputes. The successful candidate will have a Bachelor's degree in Finance, strong negotiation skills, and a minimum of 5 years of relevant experience. Proficiency in accounting software and Microsoft Office is preferred. This role offers the chance to positively impact financial operations and ensure excellent customer service.

Qualifications

• 5+ years experience in SSC or similar corporate role with primary focus on data analytics.
• Functional knowledge of the accounts receivable and dispute management processes.
• Experience in collections process improvements.

Responsibilities

• Complete daily collection activities as prioritized by debt collection software.
• Contact customers on delinquent accounts for resolution and payment.
• Develop strong working knowledge of customer base for effective issue resolution.
• Communicate account delinquency information as outlined by the standard collections process.
• Identify repetitive issues and facilitate root cause analysis.

Skills

Influencing and negotiating

Problem solving

Customer service skills

Customer communication

Teamwork

Education

Bachelor degree in Finance

Tools

Accounting software

Microsoft Office suite

Job description

A healthcare company in Malaysia seeks an Accounts Receivable Specialist to manage a portfolio of customers, focusing on cash collections and resolving disputes. The successful candidate will have a Bachelor's degree in Finance, strong negotiation skills, and a minimum of 5 years of relevant experience. Proficiency in accounting software and Microsoft Office is preferred. This role offers the chance to positively impact financial operations and ensure excellent customer service.